My capture and av mode button do not work on my Vaio VGN-CS215J. All of the other touch sensitive buttons work except those two. Any ideas?

these two options are not working in windows 8.1 and windows 10 should I have to install windows 7 but windows 7 is not installing .so do you have another option to do it is two important in am not able to take my online class without capture or camera so please please help me right now i am using windows 8.1 pro please reply me faster

Change your system of windows to Windows 7 32bit. Inyou Pc 64bit and problem with driver.

Please select the appropriate Windows 7 Operating System from the list in the below link:

http://esupport.sony.com/US/perl/swu-list.pl?mdl=VGN-CS215JP

Then, dowload and install the Sony Shared Library, Sony Firmware Extension Parser & its updates and the VAIO Event services. All the above utilities will be mentioned under System Components, System Software and Notebook Control Utilities Categories on the drivers page.

Hi suhain1983,

Re-installing the Touchpad Driver in the Computer will fix the issue with the AV Mode and the Capture Touch Sensor Buttons above the Keyboard. You can download and install the Touchpad Driver from the below link.

ftp://download.sony.com/US/pc/SPDOTH-70162247-US.EXE

Please open the above link in a new Internet Explorer window. Then, save the file on the Desktop and double click on it to begin the installation. After installing the Driver, please restart the Computer for the settings to take the effect.

This should fix the issue.

Good Luck!

Please post back if you have any questions or require any further assistance.

Thanks for using FixYa.

http://s02.download.sony.com/US/pc/SPDOTH-70162247-US.EXE

The plus (+) and minus (-) volume control buttons on the touch sensor bar above the keyboard may not work properly if the touchpad driver is not installed properly.

The other buttons on the touch sensor bar, such as the play, forward, or rewind buttons, may still work properly.
To resolve the issue, download and install the original Synaptics® Touchpad Driver (or an updated version of that driver, if available) from the Drivers & Software link on this page.

AV, is Audio Visual, thats a way of getting data out, or in, in that AV format. But in your case, The S1 mode is a shortcut button that you can customize to perform numerous tasks such as muting the volume, putting the NR to sleep, etc.
The AV Mode button launches a giant taskbar at the top of the screen that lets you open the DVD software or go on the Internet.

im from malaysia and bought it from malaysia, my laptop is vaio VGN CS36GJ.. im having the same problem as stated up there.. my touch pad of sound, av and capture button is not function.. can u please tell me where should i go or what should i do?

You can go to this website:

http://esupport.sony.com/US/perl/swu-list.pl?mdl=VGNCS215JP&SelectOS=42

Select the operating system as Windows 7 and the updated cam driver is there..

same.. i dont know how to do mine. i reformatted my cr420e then my av mode and capture mode isnt working