My subzero 650 top part (the fridge) is not working but the drawer freezer is. What can we do?
Most likely refrigerator section is low on freon if all fans are working and compressor is running. Somewhere leak in sealed system in 90% of cases its evaporator coils(they always sweating, always wet). Sealed system has warranty 6 years parts and labor and 11 years on parts only. Try to call subzero direct first, by serial # they can tell You what is under warranty, its very expensive repair. Hope this helps How To Replace Evaporator On SubZero Refrigerator 500 series HD 1080
Make sure the condenser is clean. Instructions are in your manual or subzero.com. If cleaning it doesn't work call for service
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your 650 unit does not take Freon. It uses r134a refrigerant. Your sealed system warranty is five years parts and labor. 12 years parts only. There are many problems that can cause it not to cool in the refrigerator section. I called the authorized service or in your area. There are many problems that can cause it not to cool in the refrigerator section. Call 1-800-222-7820 four authorized service or in your area.
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