Web pages won't load, but internet connection is fine.

<b>Symptom:</b><br /> <p>When you try to print a Web page in Internet Explorer 7 or in Internet Explorer 8 on a computer that is running Windows Vista or Windows 7, the Print</b> dialog box disappears, and nothing is printed. <br /><br />Additionally, if you print preview a Web page, the Print Preview page may be blank except for the page number in the header and a file path and date in the footer. The file path resembles the following: <br /> <p>File://C:\Users\&lt;username&gt;\AppData\Local\Temp\Low\RU4GX5A5.htm <br /> <b>Cause:</b><br /> This issue can occur if the "C:\Users\&lt;username&gt;\AppData\Local\Temp\Low" folder has been deleted. Some applications, such as disk cleanup utilities, can delete this folder during their cleanup process. <br /><br /><b>Note: </b>&lt;username&gt; refers to the currently logged on user who is experiencing the issue.<br /> <b>Resolution:</b><br /> To resolve this issue, follow the methods that are listed in this section starting with Method 1. <br /> <p><b>Method 1: Restart Internet Explorer</b><br /> loadTOCNode(2, 'resolution'); <ol> <li>Close all instances of Internet Explorer. <li>Restart Internet Explorer. <li>Print or print preview a Web page in Internet Explorer. </li></ol> If this method does not resolve the issue, go to the next method. <br /> <p><b>Method 2: Re-create the missing folder</b><br /> loadTOCNode(2, 'resolution'); <ol> <li>Close all instances of Internet Explorer. <li> Click Start</b>, type <span>%Temp%</span> in the Start Search</b> box, and then click the Temp</b> folder in the list. <br /> <li>If you are running Windows Vista, click New Folder</b> on the Organize</b> menu.<br /><br />If you are running Windows 7, click New Folder</b> on the main menu. <li>Type <span>Low</span> for the folder name, and then press ENTER. <li>Close the Windows Explorer window, start Internet Explorer, and then print or print preview a Web page. </li></ol> If this method does not resolve the issue, go to the next method. <br /> <p><b>Method 3: Reset low integrity level on the Low folder </b><br /> loadTOCNode(2, 'resolution'); <ol> <li> Click Start</b>, click All Programs</b>, and then click Accessories</b>. <br /> <li>Right-click Command Prompt</b>, and then click Run as administrator</b>. <li> At the command prompt, type the following command and then press ENTER: <br /> <p><span>ICACLS "%userprofile%\AppData\Local\Temp\Low" /setintegritylevel (OI)(CI)low</span><br /> <li>Restart the computer. <li>Print or print preview a Web page in Internet Explorer. </li></ol> <b>The information in this article applies to:</b><br /> <ul> <li> Windows Internet Explorer 7, when used with: <br /> <ul> <li>Windows 7 Enterprise <li>Windows 7 Enterprise E <li>Windows 7 Home Basic <li>Windows 7 Home Premium <li>Windows 7 Home Premium E <li>Windows 7 Professional <li>Windows 7 Professional E <li>Windows 7 Starter <li>Windows 7 Starter E <li>Windows 7 Ultimate <li>Windows 7 Ultimate E <li>Windows Vista Business <li>Windows Vista Business 64-bit Edition <li>Windows Vista Enterprise <li>Windows Vista Home Basic <li>Windows Vista Home Basic Beta <li>Windows Vista Home Premium <li>Windows Vista Starter <li>Windows Vista Ultimate </li></ul> <li> Windows Internet Explorer 8, when used with: <br /> <ul> <li>Windows 7 Enterprise <li>Windows 7 Enterprise E <li>Windows 7 Home Basic <li>Windows 7 Home Premium <li>Windows 7 Home Premium E <li>Windows 7 Professional <li>Windows 7 Professional E <li>Windows 7 Starter <li>Windows 7 Starter E <li>Windows 7 Ultimate <li>Windows 7 Ultimate E <li>Windows Vista Business <li>Windows Vista Business 64-bit Edition <li>Windows Vista Enterprise <li>Windows Vista Home Basic <li>Windows Vista Home Premium <li>Windows Vista Starter <li>Windows Vista Ultimate </li></ul></li></ul>

Symptom:
loadTOCNode(1, 'symptoms'); When you start Windows Internet Explorer 7, your home page does not open. Instead, a blank Web page is displayed.

Additionally, you may receive an error message that resembles the following:
Line 56
Char:2
Error: Element not found
Code: 0
URL:http://runonce.msn.com/runonce2aspx
This problem typically occurs after you install Internet Explorer 7, after you install Windows, or after you reset Internet Explorer settings. This problem may occur only for certain users.

To have us fix this problem for you, go to the “Fix it for me” section. If you would rather fix this problem yourself, go to the “Let me fix it myself” section.
Cause:
This problem occurs if the Customize Your Settings Web page in Internet Explorer 7 is not loaded correctly or if the Customize Your Settings Web page opens with restricted security settings.
Fix it for me
To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.
Fix this problem
Microsoft Fix it 50065
Note: This wizard is temporarily in English only. However, the automatic fix also works for other language versions of Windows.

Note: If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
Let me fix it myself
To resolve this problem, create and run a Skiprunonce.reg file for each user account that experiences the problem. If you would rather modify the registry directly, see the "Advanced users" section.

To do this, follow these steps:

1. Start a text editor, such as Notepad.
2. Copy the following information, paste it into the text editor, and then save the file as Skiprunonce.reg:
   Windows Registry Editor Version 5.00
   
   [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
   
   "RunOnceHasShown"=dword:00000001
   
   "RunOnceComplete"=dword:00000001
   
   
3. Exit the text editor.
4. Double-click the Skiprunonce.reg file that you created in step 2.
   
   When you run the Skiprunonce.reg file, you will receive the following message:
   Are you sure you want to add the information in path of .reg file to the registry?
   Click Yes. Then you will receive the following message:
   Information in path of .reg file has been successfully entered into the registry.
   

Notes:

• In Windows Vista, when non-administrator users try to run SkipRunOnce.reg they are prompted for an administrator password.
• To run SkipRunOnce.reg for all users at the same time, modify SkipRunOnce.reg by replacing [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main] with [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main] and then running it as an administrator.

Similar problems and resolutions
To troubleshoot similar problems, self-help steps for beginning to intermediate computer users are available at the following Microsoft Web site:
Troubleshoot problems in which Windows Internet Explorer stops responding or crashes

Note: This Guided Help content may not be available in all languages.
The information in this article applies to:

• Windows Internet Explorer 7
• Windows Internet Explorer 8

Keywords: MS Article ID 945385