Question about AT&T EP5962 Phone

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AT&T EP5962 (5.8GHz digital Plus 2 Line)

The phone no longer takes messages. You call and it just rings and rings and rings. It says it has 50 new messages. If I hit the "line 1" the "line 2" or the "delete" buttons, the display says "mailbox is busy!"

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  • Anonymous Dec 31, 2007

    Messages are not recorded. When one calls in, it rings and rings and does not answer. When I try to reset the mailbox, it does not let me get in. The display reades: MAILBOX IS BUSY! The explanation in the manual says: Another handset (or base) has accessed the answering system. The manual does not explain how to resolve the problem. I am wondering if I can de-register all handsets and or bases...If you know of a fix, please let me know.

  • jack7794 Jan 29, 2009

    my mailbox "line 1" is flashing when I press it, the message "mailbox is busy" appears.

    I tested calling my number from my second line. I then pressed the blinking mailbox and again got the same message "mailbox is busy"

    After hanging up and picking up the phone, I did the Comcast beeping indicating I had a message instead of the regular line free signal.

    I dialed my own number to retrieve my message the Comcast way and could hear it, it was probably recorded by Comcast not my At&t phone.

    Normally, if I'm talking and a second call comes in, it is recorded in this way.


  • sndrinker Feb 14, 2009

    One of the four units, the main power source phone and handset, works, the others do not all of a sudden. I have tried a new battery and unplugging the power source on the remote chargers. No avail.

  • merry1932 Mar 02, 2009

    My 5.8 Ghz CORDLESS phone does not answer my messages anymore. All the caller gets is: "mailbox" to leave a message that I cannot hear anyway.
    How do I reprogram my phone so I can get my answering machine to register messages left for me???


  • Anonymous Apr 06, 2009

    answering machine part of the phone stopped working for no reason!

  • smilie467
    smilie467 Aug 27, 2012

    does anyone know how to set up a voicemail on this phone?

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I had the same problem for months until I had a power outage and it cleared my phone. Try unplugging it for 10min or so.

Posted on Feb 25, 2009

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Try unplugging your corded base unit, then replug. It should reset. Then you'll be able to go in and delete those messages.

Posted on Dec 31, 2007

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I just had a similar problem with the "mailbox is busy" message while trying to retrieve messages. Instead of unplugging the power source as someone else suggested, I was able to solve the problem by unplugging the telephone line from the back of the phone. I was then able to retrieve messages. Then I plugged the telephone line back in and everything is working fine. This might work for your problem as well.

Posted on May 01, 2009

  • ep5962user Jan 05, 2011

    "mailbox is busy" error when I tired to access through "menu" or when hitting mailbox button. So couldn't get into the "mailbox menu" to set time, etc. I believe I got this error after a circuitbraker blew. Tried other suggestions with no luck. This is what worked for me:
    menu>set up base>deregister all (this means all handsets)> (when prompted "are you sure? hit>yes. Wait a moment until you hear a tone which means the base no longer recognizes handsets. Then follow instructions for re-registering a handset in the manual page 43. Viola!

  • Anonymous Nov 03, 2018

    this worked for me after the unplug methods failed

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I can no longer call in from remote location and pick up my messages. What is the process (code) for doing this?

Posted on Jun 14, 2010

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When I'm on line 1, I can not hear the ring from line 2 if somebody calling me. what can I do?

Posted on May 10, 2010

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I had to call the UK last week, and now the display on my phone only reads the number that i called. it wont go away and i can't check caller id or anything. i have unplugged the phone but it made no difference. what can i do to make this go away

Posted on Jan 26, 2009

  • rmm912
    rmm912 Apr 17, 2013

    I unplugged the power for a few seconds and everything worked fine

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