UNHANDLED EXCEPTION_ILLEGAL_INSTRUCTION

(IGNORE THE SIM STEPS IF ITS STILL ON VERIZON PLEASE)i had the same issue on my 9700!!! its either the sim or the software on the phone. DO NOT SELECT RESET YOU WILL LOSE ALL YOUR INFO!!! take out the battery with the phone on and take out your sim card. replace the battery without your sim card and see if the error still shows up. if it doesnt its your sim, super quick and easy most carriers will provide you a new one free of charge! if its does appear without your sim its the software. still fixable but not as quick. replace the sim & battery & power your phone on. you'll need a computer and the desktop manager which you can down load if you dont have it already from blackberry.com for free. then run the app loader. the storm has the blackberry 5.0 software and you want to make sure your desktop manager matches. follow the steps from http://www.blackberryforums.com.au/forums/bis-blackberry-desktop-manager/734-use-blackberry-application-loader-load-blackberry-device-software.html and you'll be set!!!


Use BlackBerry Application Loader to load BlackBerry Device Software

Doc ID : KB03621
Last Modified : 2007-05-18
Document Type : How To

Environment

• BlackBerry® Desktop Software 3.6 and later
• BlackBerry Device Software
• BlackBerry device

Warning: You should not install BlackBerry Device Software that is older than the version installed on the BlackBerry device. Doing so could cause the BlackBerry device to malfunction.

Procedure

To use BlackBerry Application Loader to load BlackBerry Device Software, complete the following steps:

1. Install the BlackBerry Device Software on your computer.
2. Open BlackBerry Desktop Manager.
3. Connect the BlackBerry device to the computer.
4. If prompted, type your BlackBerry device password and click OK.
5. Complete one of the following steps:
   • If the Application Updates Available window appears, click Update Now. The Application Loader Wizard appears.
   • If the Application Updates Available window does not appear, double-click the Application Loader icon. The Application Loader Wizard appears.
6. Click Next.
7. If prompted, type your BlackBerry device password and click Next. Note: When the Application Loader Wizard is finished examining the configuration on the BlackBerry device, the Device Application Selection screen appears listing the applications available for installation. The selected check boxes indicate applications that are already installed on the BlackBerry device.
8. Select the check box for the BlackBerry Device Software.
9. Click Next.
10. If the On the Device Backup screen appears, choose whether to automatically back up the BlackBerry device and click Next.
11. Click Finish to begin loading the BlackBerry Device Software.
12. Click Close when the software is finished loading.

HI,

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything. If you have never installed the Desktop Software to your PC, then skip steps 1 and 2.

1) Remove your device OS update package from your PC (add/remove programs)

2) Cleanly uninstall the RIM DTM software:

• KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

3) Get a fresh download of the RIM DTM software:

• https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

• Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):

• KB12268 Applications supported by BlackBerry Desktop Manager for synchronization

4) Download (to your PC) a fresh copy of your device OS package from your carrier:

• http://na.blackberry.com/eng/support/downloads/download_sites.jsp

5) Install DTM to your PC

6) Install (also to your PC), the device OS package

OK...next, follow this KB (including the other links within the KB) for recovery from the 523 error:

• KB11816 Error "523 app.error.Reset" appears on the BlackBerry smartphone

Good luck and let us know!

app error 523 blackberry verizon

You need to run application loader...

This error occurs because all of the data and applications on the BlackBerry smartphone have been deleted.
The BlackBerry Device Software must be reloaded on to the BlackBerry smartphone.

To reload the BlackBerry Device Software you need the complete the following steps:
Before proceeding, make sure that the latest version of BlackBerry Device Software is installed on the desktop computer by completing the following steps:
To perform a clean installation of the BlackBerry Device Software using BlackBerry Desktop Manager 4.5 to 5.0, perform the following steps:

1. Open BlackBerry Desktop Manager.
2. Click Help.
3. Select About Desktop Manager.
4. Click the Device Software tab.
5. Verify that the BlackBerry Device Software displayed is the latest version currently available from the wireless service provider.

The following procedure will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the BlackBerry smartphone data before proceeding.

1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
2. Double-click Application Loader.
3. Click Next to start the installation process.
4. Type your BlackBerry smartphone password, if prompted, and click OK.
5. Select the check boxes next to the names of the applications to be loaded, and then click Next.
6. Click Settings, and then select the check boxes beside Delete all application data and Erase all currently installed applications.
7. Clear the check box next to Backup up device data automatically during the installation process.
8. Click Ok > Next > Finish.
9. When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.

To perform a clean installation of the BlackBerry Device Software using BlackBerry Desktop Manager 4.1 to 4.3, complete the steps 1-5 above and then proceed with the following:

1. Click Advanced , and then select the check boxes beside Erase all application data and Erase all currently installed applications
2. Click Next.
3. Select the check box next to Do not automatically backup the application data during the loading process (if prompted).
4. Clear the check box next to Backup and restore applications installed wirelessly (if prompted).
5. Click Next > Finish.

On the BlackBerry smartphone, the following error message appears after pressing the Mute button, accessing an application, or performing a hard reset:
523 app. error. Reset.

To resolve this issue, first perform a hard reset.

A hard reset involves physically removing the battery from the smartphone and then reinserting it. To perform a hard reset, complete the following steps:
1) Remove the battery cover from the back of the BlackBerry smartphone.
2) Remove the battery, and then reinsert it after a few seconds.
3) Replace the battery cover.
If this does not resolve the issue, the BlackBerry® Device Software must be re-installed.

Before proceeding, make sure that the latest version of BlackBerry Device Software is installed on the desktop computer by completing the following steps:
To perform a clean installation of the BlackBerry Device Software using BlackBerry Desktop Manager 4.5 to 5.0, perform the following steps:

1. Open BlackBerry Desktop Manager.
2. Click Help.
3. Select About Desktop Manager.
4. Click the Device Software tab.
5. Verify that the BlackBerry Device Software displayed is the latest version currently available from the wireless service provider

Warning: The following procedure will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the BlackBerry smartphone data before proceeding.

1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
2. Double-click Application Loader.
3. Click Next to start the installation process.
4. Type your BlackBerry smartphone password, if prompted, and click OK.
5. Select the check boxes next to the names of the applications to be loaded, and then click Next.
6. Click Settings, and then select the check boxes beside Delete all application data and Erase all currently installed applications.
7. Clear the check box next to Backup up device data automatically during the installation process.
8. Click Ok > Next > Finish.
9. When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.

To perform a clean installation of the BlackBerry Device Software using BlackBerry Desktop Manager 4.1 to 4.3, complete the steps 1-5 above and then proceed with the following:

1. Click Advanced , and then select the check boxes beside Erase all application data and Erase all currently installed applications
2. Click Next.
3. Select the check box next to Do not automatically backup the application data during the loading process (if prompted).
4. Clear the check box next to Backup and restore applications installed wirelessly (if prompted).
5. Click Next > Finish.

The BlackBerry smartphone will not show a Connected state in the BlackBerry® Desktop Manager. Proceed to open and run the application loader tool.
If BlackBerry Desktop Manager cannot connect to the BlackBerry smartphone, perform the following steps:

1. Remove the battery and run loader.exe from C:\Program files\Common Files\Research In Motion\AppLoader.
2. Remember to reinsert the battery after the loading operations begin.

Hi,

When attempting to send messages from the BlackBerry device, the BlackBerry device user receives the following Java error called uncaught exception java.lang.illegal argument exception:

To over come this error you need to complete the following steps:
First, perform a full backup of the BlackBerry device data:

1. Connect the BlackBerry device to the computer using the USB cable.
2. Open BlackBerry Desktop Manager, and then double-click Backup and Restore.
3. Click Backup.
4. Save the backup file.

Run the application loader tool and erase all data on the BlackBerry device:

1. In BlackBerry Desktop Manager, double-click Application Loader.
2. Click Next.
3. On the Device Security Password screen, type the BlackBerry device security password, and then click Next.
4. On the Device Application Selection screen, click Next.
5. On the Completing the Application Loader Wizard screen, click Advanced. The Device Data Preservation screen is displayed.
6. Select the Erase all application data check box, and then click Next.
7. Select Do not automatically back up and restore the device application data during the loading process, and then click Next.
8. Click Finish. The BlackBerry device resets. This might take several minutes.

Hope I helped you.
Thanks for using ' Fixya ' and have a nice day!!

On the BlackBerry smartphone, the following error message appears "app 523 error" after pressing the Mute button, accessing an application, or performing a hard reset.

To resolve this issue, the BlackBerry Device software will have to be reloaded.

1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
2. Double-click Application Loader.
3. Click Add/Remove Applications.
4. Type your BlackBerry smartphone password and click OK.
5. Select the check boxes next to the names of the applications you want to load.
6. Click Settings, and then select the check boxes beside Delete all application data and Erase all currently installed applications.
7. Click OK.
8. Click Next > Finish.
9. When the process has completed, the message The loading operation was successful will appear. Click Main Menu to return to BlackBerry Desktop Manager.

If it is application error then follow these steps: Warning: You should not install a version of BlackBerry Device Software that is earlier than the version installed on the BlackBerry smartphone. Doing so could cause the BlackBerry smartphone to malfunction. Before proceeding, make sure that the latest version of BlackBerry Device Software is installed on the computer by completing the following steps: Open BlackBerry Desktop Manager. Click Help. Select About Desktop Manager. Click the Device Software tab. Verify that the BlackBerry Device Software displayed is the latest version currently available from the wireless service provider. Warning: The following procedure will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the BlackBerry smartphone data before proceeding. To perform a clean installation of the BlackBerry Device Software using BlackBerry Desktop Manager 4.1 to 4.3, complete the following steps: Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager. Double-click Application Loader. Click Next to start the installation process. Type your BlackBerry smartphone password, if prompted, and click OK. Select the check boxes next to the names of the applications you want to load, and then click Next. Click Advanced, and then select the check boxes beside Erase all application data and Erase all currently installed applications . Click Next. Select the check box next to Do not automatically backup the application data during the loading process (if prompted). Clear the check box next to Backup and restore applications installed wirelessly (if prompted). Click Next > Finish. When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager Note: BlackBerry Desktop Manager 4.3 will display the Delete all application data and Delete all currently installed applications check boxes in step 6 of the above procedure. To perform a clean installation of the BlackBerry Device Software using BlackBerry Desktop Manager 4.5 and 4.6, perform the following steps: Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager. Double-click Application Loader. Click Add/Remove Applications. Type your BlackBerry smartphone password and click OK. Select the check boxes next to the names of the applications you want to load. Click Settings, and then select the check boxes beside Delete all application data and Erase all currently installed applications. Click OK. Click Next > Finish. When the process has completed, the message The loading operation was successful will appear. Click Main Menu to return to BlackBerry Desktop Manager. Note: The Delete all application data and Delete all currently installed applications options are not available when using the Application Loader in BlackBerry Desktop Manager 4.5. A workaround for this issue is to use the Application Loader standalone file by performing the following steps: Open My Computer (or Computer in Windows® Vista?). Navigate to C:\Program Files\Common Files\Research In Motion\AppLoader. Run the Loader.exe file and follow steps 3 through 9 above to complete a clean installation of the BlackBerry Device Software.

The error message indicates that no applications are loaded on the BlackBerry smartphone.

The following are possible resolutions for this issue.
Cause 1
While using the application loader tool to install BlackBerry Device Software, existing applications on the BlackBerry smartphone are erased, and new applications are not loaded.

Complete the following steps:

1. Verify that you have the BlackBerry Device Software installed on your computer. Before you use Application Loader to install software on your BlackBerry wireless device, verify that the necessary device software is installed on your personal computer.
   To verify what device software is installed on your computer
   
   1. In Desktop Manager, click Help>About Desktop Manager.
   2. Click the Device Software tab.
   The Device Software tab lists the device system software installed on your computer. If the tab is blank, then no device software exists.
   
2. If your BlackBerry smartphone is connected to a laptop computer in a docking station, disconnect the laptop computer from the docking station and connect the BlackBerry smartphone directly to the laptop computer.
3. If a third-party program, such as a virus scanner, is using the same communications port (COM port) as BlackBerry® Desktop Manager, close the third-party program to free the COM port for use.
4. If you are using a USB adapter to connect your BlackBerry smartphone to a serial port on your computer, temporarily connect your BlackBerry smartphone to a computer with a USB port.
5. Open BlackBerry Desktop Manager and double-click the Application Loader icon.
6. Use the application loader tool to install the BlackBerry Device Software.

Cause 2
All data and applications are removed when an incorrect password is typed ten times into the BlackBerry smartphone.
Complete the following steps:

1. Open BlackBerry Desktop Manager and double-click the Application Loader icon.
2. Use the application loader tool to install the BlackBerry Device Software.

Even after performing these steps if you could find the same error, please let us know so that we can provide the further resolution.

Hi your problem is solved

Error definition:
JVM 523:System process died
A critical Java process has terminated, and the device cannot continue to operate in a normal manner

Here is the resolution for your problem
Reload the BlackBerry Device Software on the BlackBerry device

Procedure
To use BlackBerry Application Loader to load BlackBerry Device Software, complete the following steps:
1.Install the BlackBerry Device Software on your computer.
2.Open BlackBerry Desktop Manager.
3.Connect the BlackBerry device to the computer.
4.If prompted, type your BlackBerry device password and click OK.
5.Complete one of the following steps:
If the Application Updates Available window appears, click Update Now. The Application Loader Wizard appears.
If the Application Updates Available window does not appear, double-click the Application Loader icon. The Application Loader Wizard appears.
6.Click Next.
7.If prompted, type your BlackBerry device password and click Next. Note: When the Application Loader Wizard is finished examining the configuration on the BlackBerry device, the Device Application Selection screen appears listing the applications available for installation. The selected check boxes indicate applications that are already installed on the BlackBerry device.
8.Select the check box for the BlackBerry Device Software.
9.Click Next.
10.If the On the Device Backup screen appears, choose whether to automatically back up the BlackBerry device and click Next.
11.Click Finish to begin loading the BlackBerry Device Software.
12.Click Close when the software is finished loading.

Good Luck and do let me know