Pop open,and slides back in. Tape transport does not open to insert tape.
This is new for a sony camcorder technician. Here is what you should do. There may be a sticky substance holding the side tape door to open then the whole tray will go back down. Using battery, press the eject button when the tray is all the way up, disengage the battery to turn the power off. This way you will have the tape tray at posititon just before the opening of side door. With you finger nudge the door outward to see if it is just got stuck by substance. Using Q-Tip with some "windex" go around the edges of the tray. You can also take the door off by removing two screws. -James. For additional assistance by email, go to www.camerarepairjapan.com
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