Phone connection problem

I assume you cannot get dial tone on your Vtech handsets or base unit. The phone is telling you that another phone or device has seized the line, therefore it cannot give you dialtone. You could have another phone or device(fax, modem, etc.) off hook or you could have trouble on the line caused by bad wiring, faulty line cord, or bad outlets. To find the trouble, you need to remove all devices from all outlets and try to isolate the bad wiring, line cord or outlet by connecting a standard good phone to one outlet at a time using a known good line cord. If you are unable to isolate the trouble using this method, try going to the outside interface box and testing the line there. Inside the outside interface box there is normally a test jack with a short line cord plugged into it, unplug the test jack and plug your standard phone into the test jack. If you don't get good dialtone then the trouble is with the service provider and you need to report it to your service provider. If you do get good dial tone then the trouble is in the building wiring, outlets or phone devices. Typically there is more than one pair of feed wires from the interface box to the building outlets. Remove all but one pair, then go inside and check all outlets for dialtone(plug standard phone into each outlet one at a time) to find which are connected to the pair of wires that are still connected at the interface box. If you find trouble on this feed wire( can't get dialtone at any of the outlets), remove it at the interface box and connect a different pair of feed wires, go inside and test all outlets again. If a feed wire tests good(you get dialtone on at least one outlet) then do not remove that feed wire at the interface box and just add the next one at the connection terminals in the interface box then retest your outlets again. Work your way through all of the feed wires and outlets in this manner to isolate where the trouble is. A bad wire, line cord, outlet or phone can produce a short or partial short across the telephone wire pair that will appear to your Vtech phone as if a parallel set is in use. It can sometimes take quite an effort to locate a bad wire or outlet. Good luck.

Try disconnecting all phones from power, if it is a setting problem this will reset the system

Make sure handset is plugged in properly.

make sure the phone is plugged in. You'll need dialtone first, the other issue will fix themselves once you have dialtone!

Hi,
You did not say if you can send a fax or not. Assuming you can not, check your wall outlet by plugging in a phone to detect a dialtone. If OK, use that phone to confirm the phone cord you use with your fax is functionnal. If OK, your fax has internal damage. If you can send a fax, verify your fax programming options. If all is OK, your fax has inernal damage and will need to be taken in for repair.

Sounds like it is not detecting any dialtone, can you find a regular corded phone and plug your line cord that is going into the cordless into it. See if you hear dialtone here.

Dan

Reset Procedure for Cordless Phones
1. Disconnect Battery from handset(s)
2. Disconnect Phone Cord from wall jack
3. Disconnect Phone cord from base unit
4. Disconnect AC adapter from wall outlet
5. Allow to sit for 30 min
6. Reconnect Phone Cord to base
7. Reconnect Phone cord to wall jack
8. Reconnect AC Adapter to wall outlet
9. Reconnect Battery to hanset until you click or feel the plug snap into place
10. Re-Register Handset by placing on main base in most instances.

Are you plugging the phone line into the line jack or the phone jack on the fax machine, it should plug in to line. Also try and unplug/replug the units power cord as well as trying a different phone jack location.

first off I would want to know if there is dialtone getting to the phone. I would unplug the cord going to the phone at the phone itself. I would then plug that cord into a known good working phone. If you can get dialtone from this phone then you know it is making it to the questionable set. if not then try another cord.

make sure there is a DSL filter plugged to phone jack that is connected to the directv receiver. if u dont have one, you can pick one up from any electronics store