The cord is stuck and won't roll out. I need to open the unit to get to the reel and check the cord but can't figure out how to open the back part where it is stored.
The motor / cord compartment cover must be removed to access the cord reel. There are four screws that hold the cover to the chassis. Two of the screws are found under the cord-retractor-foot-pedal on the top back of the canister. To access these screws the pedal must be removed. To do this, press the pedal down and look (from the top) for the four plastic clips that attach/hold the pedal hinges to the cover. There are two at the end corners and two in the middle. Using a long, thin flat-head screw driver (or similar instrument) press each clip to unhook/popout the hinges. Note: the foot pedal spring will also come out when the pedal is removed.
The other two screws are found under the curved hinges of the vaccum bag compartment cover. To access these, lift the cover as if accessing the vacuum bag. Keep pulling the cover back until the hinges release from the motor cover. Don't worry, it is disigned to do this and will not break but it may require a little force. A long phillip-head screw driver will be needed to access and remove each screw. Good luck. - Gary
Have Kenmore Vac Mdl# 116.27085790. ac cord will not retrack, how do I get the cover off.
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How do I open my Kenmore Whispertone 12.0 to get to the cord reel"
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I have the same problem. I wish to access the inside to fix the cord reel problem.
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