The beater bar attachment keeps falling off seems it is related to the right side lever that attachs to it it won't lock down to hold attachment in place
Hi Karen, it's Jack at Dyson.
I'm sorry to hear you're having difficulty with your DC25's brush bar. It sounds like the removable end cap may not be fitted or locked in place correctly.
If you turn the machine over, you should see a small silver catch which can be turned using the edge of a coin. Please make sure this is turned to face the small padlock icon, to lock the end cap to the cleaner head securely. The removal and replacement of the end cap is shown in the video attached.
This should resolve the issue, but if you do need further advice, please get in touch with us directly. Our experts can confirm if we're able to help under the terms of our 5-year guarantee. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).
Best wishes,
Jack
Dyson Online Customer Support
www.dyson.com
SOURCE: beater bar on Dyson upright won't turn when handle is lowered
I have finally fixed my sister's dyson dc 15 beater bar problem. It was just 2 tiny broken wires connect to circuit board lead to the beater bar. The wires broke where they go through the black rubber gommet. You need a torx screwdriver tx 15 to remove 2 plastic covers to access the wires. When looking at the front of the vacuum, the gray covers located on the right side of the vacuum. 1 big cover with a black rubber gasket and other small gray cover is on the rotating ball area.
This my new year resolution is to warn people not to buy Dyson vacuum cleaner ( Junk) design to break down! Shame on you Dyson!!!! Save your money find good old vacuum cleaner with metal parts.
OLD IS IN NEW IS JUNK!
Happy New Year!
SOURCE: hose attachment
Your wand is getting stuck in the hose because the hose is twisted - you need to unwind it:
1) Pull the wand up as far as you can, all the way if possible
2) Stretch the hose out and unwind it, use some babypowder on the metal part of the wand and in the future, unwind and stretch the hose out after you use it
3) If you can't get the wand all the way out, remove the canister from the front, push the button where you see the 7 vertical grooves (on the opposite side of the hook that you wind the cable around) - then pull on the hook and pull the hose up and off of the machine - stretch the hose out from the bottom and pull the wand out - now apply baby powder to the metal rod and disconnect and stretch and unwind the hose every time after you used the wand to clean.
SOURCE: dyson DC 14 lost suction to beater bar/ suction to hose/stick
My Dyson DC14 had no suction...see if this works...turn the Dyson upside down...there is a length of hose that connects the bottom of the vacuum to the top, careful remove one end of the hose and check for debris...mine was clogged. Removed the clog and voila...it works. Thanks for the above info on checking the hose for cracks.
SOURCE: I have a Dc-25 Dyson ball,The beater bar does not
check to see if the belt is broken or loose and have a technician look at the clutch to see if its burnt out.
Testimonial: "it was somethimg simple, the wheels were'nt releasing. thank you. Bruce"
SOURCE: the brush bar wont spin on my dyson dc 25... i
Hi its Darran at Dyson.
Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.
When you release the machine into the vacuuming position, the brush bar should start to turn again.
If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
Kind regards
Darran
Dyson Customer Service
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