Even with new batteries it doesn't move.it swings only when it is empty.
We`ve recently bought a 6 speed swing second hand and had exactly the same problem ie it only worked when the swing was empty. We found that if you give the swing a nudge before switching on the motor this sometimes works as the motor only has to keep the swing moving.
If this doesn`t work, strip the motor down and check the contacts. A poor contact will mean that you get less power from the motor. Be careful not to break the connectors on the motor as you take it off as they are fragile. If any contacts appear weak, then they should be carefully soldered to make a strong contact.
Then carefully reassemble the motor on the swing and give it a push to get it going before switching on the motor.
Hope this helps someone reading this.
Ian and Ellie.
I had the exact same problem the motor worked fine but when we took it apart the gear inside was stripped. i hate saying it but best thing you can do is buy a new swing. i personally recommend http://www.toysrus.com/product/index.jsp?productId=3420749&camp=PPC%3A204318389. its a little bit high but so worth the money. my 8mo old baby girl loves it. it also has a AC adapter so no more batteries and an ipod hook up as well so you can pick what music you want your baby to listen to. best of luck.
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Same here- it just stopped. Motor "runs" and music plays. Doesn't move
Same problem.
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