We have a Panasonic phone system with an answering machine within the unit. The answering machine went out so I picked up an AT&T #1739 answering machine, hooked it up, called it and once it rings 6 times a voice comes on and asks for you to enter a password?? You never hear the greeting and cannot leave a message. Would this be the machine, my Panasonic base unit or my telephone provider? HELP!
The unit appears to be stuck in "message retrieval mode) and is asking for your password to give you access when you call in(remote answering). You need to return the unit to it's factory default settings. If you don't still have the instructions you can get them here:http://telephones.att.com/docMgt/public/art/309494/1739_manual.pt2.pdf. Hope this helps!
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