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If you have lost the combination you need to follow detailed procedure needed to retrieve the key from Sentry. For security reasons there is no other way to get a master combo.
If you need your lost combination, you must send a notarized letter stating you are the owner of the safe. The link below will tell you everything that you will need to get your combination back:
Sentry Group Attn: Dept. 200 882 Linden Avenue Rochester, NY 14625-2784 Please allow 7-10 business days, upon receipt of your request, to receive your combination.
This request may be faxed to us at : 585-381-2940.
The
combination will be faxed or e-mailed back to you only if requested to
do so on your correspondence and you have included a copy of a $15*
money order on your fax (please allow 24 hours for processing your
faxed request).
To pay by MasterCard or Visa please contact
our Customer Service Department at 1-800-828-1438 (please do not fax
your credit card number).
just boughy it and instructions got thrown away by accident . I have keys but no combination please advise..... Numbers on door that are tagged on is: BJ-285913* an another sticker that says 50310 BJ285913 please advise...
I have a different model but I had the same problem. Called customer service and they had me push up on the handle and enter the code. That didn't work but then they had me tap the safe with a rubber mallet 5 times above the panel and 5 times to the right of the panel. That worked for me. Hope one of those works.
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You
must have the factory combination in order to change the combination that was
added to the safe and the factory combination can not be erased if that is the
combination you are trying to erase. All
you have to do is press program & type in the factory code 2 times &
that will erase the number you created. Then
to add a new combination all you have to do is: press program followed by 5 new
numbers. Then to see if they new number works, just type in the new combination
& the green light should come on & you have 4 seconds to turn the handle
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