When you thaw or let the ice melt, make sure all the vents between the freezer(upper compartment) and refrigerator(lower compartment) are clear of ice or obstructions. This is very important! Make sure all vent ducts and tubes are clear of ice!!! Next Level the unit front to back and side to side. Make sure the refrigerator is level. When level the doors should close without assistance. It is normal for water build up and dripping sound in the fridge do to condensation, the air vents and an evaporation pan located behind the cover in the rear of the freezer will eliminate the water if unit is properly leveled. I had the same problem, then i read the user manual. this will also eliminate all the water in the lower compartment.
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