My printer worked fine until one day it stopped printing and said that it could not recognize the black ink cartridge. The red indicator light is off when I open the lid to access the cartridges. I remove the black cartridge and put it back in place, the red light comes on indicating it is installed properly. But I close the lid and the problem comes back instantly. The cartridge is more than half full. I haven't been able to use my printer in months and desperately need assistance.
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