Your dish is out of alignment. The local channel satellite doesn't have as strong of a signal, so a slight misalignment will cause problems.
It could also be an F-connector needs to be replaced at the dish or multiswitch (if you have one). Sometimes moisture builds up inside the connector and corrodes the copper stinger inside.
If you go into your satellite signal strength menu and find the local channel satellite, you're sure to see either a weak signal or an intermittent one.
One more thing, if a tree has grown in the line of sight between the dish and the satellite, this will cause signal problems too. In this case, you either have to trim the tree or move the dish.
Hope this helps!
P.S.
The customer service reps at DirecTV usually idiots reading from a script with no real field experience.
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