Whirlpool Electric Cooktop Wiring

There are 2 clips under the cooktop, attached to the counter.
Remove the drawers under the cooktop to see the clips.

Look for a short in the wiring (usually white wires running to the ignitors) or a loose ground wire. (usually green)

Sometimes if you call the manufacturer of an appliance and have your model number ready, they will email you an diagram or mail it to you. I would not tell them what you are planning on doing, simply because of them not recommending doing this they may not give you what you need. Just tell them you need a diagram thats all. I've done this in the past and it was free, just depends on the company you are dealing with. Hope this helps, good luck.

Firstly turn the power off. Lift the cooktop out from the benchtop and lean it against the wall. There will be a small panel where the wiring terminates into the cooktop. Remove the panel and disconnect the wiring to the cooktop. Ensure that you insulate all wires properly. You can then turn the power back on if you need to.

It sounds like the selector switch is shorted, the only way to fix that is to replace the switch

always unplug electricity before working on any electrical appliance

Hi,

If it’s a range, there is usually a couple of screws that hold the front of the top down, remove the screws, lift the front of the top and pull it out from the back hinges. Install the new top, make sure there are no loose wiring.
If it’s a cook top then make sure that the power to the cook top has been turned off, open the cabinet and look up. There should be a couple of brackets that secure the cook top. Remove the brackets, carefully lift the top and set it on the counter top (put a towel on the counter top first). replace the glass top (make sure there is no loose or exposed wiring), set the cook top back in the counter, secure it with brackets as was before, and double check your work.

Thanks for contacting fixya.com

white goes to neutral, bare copper to ground, red and yellow to one phase ( red L1 wire) and the black and blue to the other phase ( black L2 wire)

As it relates to 5 burner gas cooktop Model Number JGP 963SEJ1SS
First - Ignite the flame then reduce the flame to between low and medium.  If the igniter continues to click, you most likely have a contact switch issue related to the problem burner.  
Unplug the cook top and turn off the gas.  After the gas is turned off, disconnect the gas line.  
Remove the cook top.  

Unscrew and Remove ALL of the burner bases by lifting them up.  The ceramic igniters may be difficult to remove but they will come loose if worked out slowly.  
Pull of the wire connected to the igniter. 
Remove to cook top top plate from the base, exposing the internal gas valves and wiring.
All of the burners are wired in parallel.   Lift off and unsnap the casing of the problem igniter switch.  The repair may require something as simple as, 1- cleaning the contact strips, or 2- slightly bending the non stationary contact strip to keep it from coming in contact with the stationary contact when in the off position, or 3- replacing the switch. 
Unless you comfortable and understand how electric systems and switches work, this is a job for a qualified repair person. 

To Unlock Cooktop: Touch and hold CONTROL LOCK for
5 seconds.

The cook top is attached to the wood frame by brackets, just remove the screws and the electric connection, make sure the power is off from the main box, it's a 220 volt wiring and then just lift the top off. to remove the glass, look around the edges and you should see some small screws, just remove them and the glass should lift off.
Eddie Rentas
Tupper Lake NY