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Posted on Mar 25, 2009
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Windows XP SP2 Repair

Following a virus infection, the computer will not start. Since I do not have a recovery disk, I used the windows XP disk to reboot the system and repair the operating system.
During the repair process, The setup will restart: WINDOWS IS BEING RESTARTED. If I dont put the windows disk in the drive, It will prompt me to put the Windows XP sp2 disk.
The step are as followed:
1) Collecting Information ---------- Completed
2)Dynamic update--------------------Completed
3)Preparing Installation--------------Completed
4)Installing Windows---------------- In process (setup will complete in approximately 39 minutes)

Afterabout half an hour, the operation will stop and prompt the following message:

" SETUP FAILED TO INSTALL THE PRODUCT CATALOGS. THIS IS A FATAL ERROR. THE SETUP LOG FILES SHOULDNCONTAIN MORE INFORMATION. "
What does that mean? How should I proceed?

i.e. i also have the Ultimate boot disc for windows

  • Luddi Luddi Mar 25, 2009

    Thank you



    1) I did go to the command prompt using SHIFT-F10.



    2) I did rename the directory as suggested and restarted the computer



    3) I am curently attempting the upgrade again



    Thank you for these steps, I will keep you posted

  • Luddi Luddi Mar 25, 2009

    After resuming operation, ANOTHER message came back:



    " SETUP HAD PROBLEMS REGISTERING THE FOLLOWING OLE CONTROL DLL



    C:\WINDOWS\SYSTEM32\initpki.dll



    Contact your system administrator, who may provide assistance in diagnosing this problem.



    Error

    SETUP ENCOUNTERED AN ERROR WHILE TRYING TO SET UP SECURITY.



    AN EXTENDED ERROR HAS OCCURED.



    What does that mean? How to proceed?



    Thank

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  • Posted on Mar 25, 2009
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Solution: Rename the C:\WINDOWS\SYSTEM32\CATROOT2 folder to something such as catold to prevent WinXP's Setup program from locating the folder and halting the installation. If you are still in Setup, press SHIFT-F10 to launch a command prompt from within Setup. At the command prompt, type cd\win dows\System32 to open the System32 folder and then type rename CATROOT2 catold, press ENTER, restart the computer, and attempt the upgrade again.

If you cannot reach a command prompt from Setup, reboot the computer from a Win95, Win98, or WinMe startup disk and rename the folder from the command prompt. You can also launch a command prompt by booting from the WinXP installation CD and running the Recovery Console.

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  1. Restart your computer in safe mode. To do this, press the F8 key while Windows is starting. Then, create a Windows XP boot disk to start the computer.

    For more information about how to create a Windows XP boot disk, click the following article number to view the article in the Microsoft Knowledge Base: 305595 (http://support.microsoft.com/kb/305595/ ) How to create a bootable floppy disk for an NTFS or FAT partition in Windows XP 315222 (http://support.microsoft.com/kb/315222/ ) A description of the Safe Mode Boot options in Windows XP If you can start the computer from the boot disk without receiving an error message, the damage is limited to the master boot record, the boot sector, or the NTLDR file. After Windows XP is running, immediately back up all data before you try to fix the boot sector.

    Use Disk Management to view the partition information and to verify that the disk partition (or partitions) is correct. To use Disk Management, follow these steps:
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    If invalid partitions are present or you cannot start your computer by using a boot disk, consider reinstalling Windows XP on your computer and restoring your data and configuration information from a recent backup.

    If you do not have a current backup copy of the data on the computer, contact a computer specialist to determine the best method of data recovery and configuration.
  2. Run a current virus scanning program to verify that no virus is present.
  3. Repair the master boot record by using the FIXMBR command from the Windows XP Recovery Console.

    For more information about how to use the Recovery Console, click the following article number to view the article in the Microsoft Knowledge Base: 307654 (http://support.microsoft.com/kb/307654/ ) How to install and use the Recovery console in Windows XP Note For more information about an error message that you may receive when you use the FIXMBR command, click the following article number to view the article in the Microsoft Knowledge Base: 266745 (http://support.microsoft.com/kb/266745/ ) Error message when you run fixmbr command Warning If your computer is infected with a virus and you use the FIXMBR command, you may be unable to start the computer. Before you use this command, make sure that the computer is not infected with a virus.
  4. If the primary boot partition is a FAT partition, use the FIXBOOT command from the Windows XP Recovery Console to write a new boot sector on the system partition, and then use the FIXMBR command to repair the master boot record.
Method 2: Repair your Windows installation loadTOCNode(4, 'resolution'); Note Repairing your Windows installation may change the configuration of Windows. You may also have to follow this step if you complete all the troubleshooting in steps option 1 and the problem is not resolved.
  1. Use the Windows XP CD-ROM to start your computer. On the Welcome to Setup screen, press ENTER to set up Windows XP.
  2. Press F8 to agree to the license agreement.
  3. Use the ARROW keys to select the Windows XP installation that you want to repair, and then press R.

    Windows XP Setup repairs the installation files, Windows XP automatically restarts, and then the Setup program finishes the repair of your Windows XP installation.
  4. Follow the remaining steps to set up Windows.

    Note You must have your 25-character product key to complete these steps.
  5. As soon as this issue is resolved, make sure that the firewall is enabled, and then visit the following Microsoft Web site to reinstall the latest updates: http://windowsupdate.microsoft.com/ (http://windowsupdate.microsoft.com/)
  6. Run a virus scan on the computer because problems with corrupted elements can be attributed to viruses.
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