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Very much the symptom of a worm (follower) gear needing replacement. Three are videos of this posted on the net and you can find the Service Manual at:
Food grade grease is what Kitchen Aid put into the gearbox originally. They do supply it as a spare part if you cannot find it as a non Kitchen Aid part.
Check the motor brushes. You'll see two black plugs with flathead screwdrivera small one, Unscrew to check, if only springs or very worn,youll,know.Its a maintenance problem.
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