Brinks timer has one year warranty through hamptonproducts.com
Hampton does answer emails in 2013
http://waterheatertimer.org/Woods-timers-and-manuals.html#Brinks
http://waterheatertimer.org/Woods-timers-and-manuals.html#troubleshoot
Try resetting timer
Add a comment and describe timer in detail so it can be identified.
Buy another Brinks from Walmart and return defect in new package.
Buy Intermatic, Woods, GE timers instead of cheaper-made Brinks, First Alert, Westek, Westinghouse, Timex etc
If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7
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