Pull on the tap head. Straight out. Hard. Here's the Weedeater manual.
http://72.3.225.179/manuals/545117522e.pdf
The spool should just pull out, its held in by 2 clips, royate it till it pops up then pull it out, with a wiggling motion,
Grasp firmly and pull straight out....per tech support from 800 number on machine.
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