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Our feeder doesn't grab the stack of papers well, while trying to scan multiple pages. Is there an adjustment setting on the machine or do we need a replacement part?
Re: Feeding paper for scanning/faxing - e-studio350
If u put stack of papers on the feeder, but it didnt pick well or paper jam occur, u need to check the feeder unit. Normally roller is wear and tear, foreign materials inside the feeder and etc will cause paper jam on feeder.
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Clean all the rollers in the ADF with a damp lint free cloth. Depending on wear, they may need to be changed, but try cleaning first. Where the paper stack rests there will be either a pad or roller, make sure it is clean too.
I also was not able to copy, scan or fax multiple pages through the ADF of our HP Officejet 7210 AIO, but it would print well from the computer.
It would either grab several pages at once, or not grab paper at all. The device was trying to work but had poor traction action. Not sure if that's the same issue you are facing, but if it is, this is what fixed my 7210: I purchased part number C7309-60091 which is the feed roller assembly, and part number C7309-60076 which is the separation pad from Encompass Parts, and replaced them. The ADF works great now. The HP Officejet 7210 had only 5,000 pages printed on it, so I chalked it up to our very dry atmosphere here.
chances are the feeder isnt feeding the paper at all, thats why you cant scan a single paper, try opening up the ADF and clean the feed rollers first, turn off the machine and gently rub the rollers again and again until you have a clean shot or surface, try this from thop to bottom rollers, please make sure though to insert uncreased paper and paper without eardogs on its leading edge, this could cause some delay upon feeding process
sometimes because it is exposed to dust, there is a tendency for the rolllers to slip, or you could be having a broken part that drives the feed rollers from your ADF.
It could have something to do with the automatic document feeder. There could be something in there that is blocking the paper from feeding in there correctly. It could be the feed tires or the belt as well in the document feeder.
It should be looked at by a technician in your area in case there are some parts that need to be replaced.
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