Won't work unless it is plugged in.

That will depend on the retun policy of the store you bought it from. You will need to contact them directly to find out. If you still have your receipt it may help.

If you still have your receipt it may help, but it will depend on the return policy of the store you bought it from. You will need to contact them directly to find out.

IT IS BETTER TO RETURN IT TO THE SHOP

I found this in the reviews on Amazon UK. It seems like this is a common problem with this unit.

http://www.amazon.co.uk/product-reviews/B00870ZL86

Bought this for my daughter for Christmas (not from amazon another store but i cant leave a review but people need to know this before buying this item)looked great when daughter opened it she was really impressed (massive moshi monster fan) couldnt wait to listen to her music on it, plugged it all in charged it put music on followed instructions, gave it to my daughter to use and it would turn on nothing. my partner (who is a tech geek) tried again but nothing, no matter what he did it wouldnt turn on unless plugged into the computer, so had a very upset little girl, so ended up buying her an ipod as we know they work. in other words looking for an mp3 player just spend an extra money and get an ipod shiffle instead of wasting your time with this rubbish.

Write to the manufacturers for a replacement. They may request it be returned to repair it.

The ac adaptor has to be set to the correct voltage , there should be a small adjuster on the mains plug.
1.5v for each battery ( regardless of battery size ); so 6v for a 4 battery , 9v for 6 battery , etc.

Was there something to do with PUK that ur daughter didnt tell you cause if she tried to guess it(how old is she?)after 10 tries the phone freezes, will be blocked and wont work.if your having trouble go onto ur providers website that helped me and started my phone up again.try charging it for a while(if you havent already)if it still ownt work go to where you bought it from and either damand for a refund or to fix it.

If this Christmas, it should still be under warranty. Contact HB for return / replacement.

you can use Dlink or Netgear and just follow the instruction that come with the router.