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Not sure how to get it unjammed but I know that if overlockers/sergers aren't threaded properly they can jam up like that. The last time that happened to me... broken looper.
Open up the front and start clipping threads... Gently rock the hand wheel to see if it loosens as you get thread released.
Honestly I suspect that your machine has locked up because it's been knocked out of time. If you still have problems take it in and have it serviced.
Sounds like you are trying to thread a serger or overlock. I would be helpful if you offered up the model number. However, a few things I've learned.
Sergers MUST be threaded in ORDER. Failure to do so will break your looper (had it happen)
In other words if you break one of the 4 or 5 threads... you have to un-thread all the other points and begin with Thread 1, then do thread 2, etc., etc.,
If you would give me the Make and model number of your serger... I will be happy to see if I can find your manual and threading guide for you.
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