HP Officejet 6310 All-In-One InkJet Printer Logo
Posted on Mar 16, 2009
Answered

HP Officejet 5510 error "Remove & check color cartridge

Can't get rid of the above message on my HP Officejet 5510 All-in-one Printer. Have tried varios internet solutions including unplugging and pressing # 6 etc. The cartridge ink level is good.
Is there a way to override the above error message.
Thanks

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  • nc_dixieman Apr 07, 2009

    I have an HP Officejet 6310 AIO and until today all was fine except low on black ink (#98). I went out and purchased a new HP #98 ink cartridge and then I removed the empty black cartridge and replaced it with the new one. Upon closing the lid I all of a sudden get a message that won't go away indicating that my color tri-ink (#95) cartridge is installed wrong. I have NUMEROUS times taken it out and put it back in, cleaned the head, cleaned the connection contacts, tried putting the other empty black cartridge back in... nothing helps. It was FINE until I changed the black cartridge and it has just over 25% of ink in it according to the ink monitor before I swapped out the black. Any ideas before I have to contact HP?

  • Anonymous Apr 30, 2009

    Ahh I have the same problem. I just put a new ink cartridge in my printer and it's saying there is an error. I have cleaned it and tried everything... Help!!

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  • Posted on Apr 27, 2012
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Re: OfficeJet 6310 Tricolor (93/95) Cartridge Stops Working After Replacing B/W (92) CartridgeOptions

04-26-201210:27 PM
1. Remove all cartridges and turn off printer
2. Unplug printer and wait one minute
3. hold down # and 9 while plugging power cord back in.
4. Wait a few seconds, then press the power button.
5. Display should read "Full Null Reset"
6 Only install color cartridge. Close cover
7. Wait for machine to ask for black cartridge, then open cover and install black cartridge.
8. Close cover
9. Alignment page should be printed automatically.

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  • Posted on Apr 30, 2009
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When the error message popped up on my computer there was an option for tech support. I clicked on that. I went to the HP website. then found my way to tech support. I clicked on what printer I had and it set me up with a chat session.
The person helped me and it is now fixed.
I pressed Setup then 6 then okay
then after that was done I pressed setup then 6 then 2 and okay
now it's fixed...
I hope that this might have helped!

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