Motorola Mobility RAZR V3 Logo
Posted on Aug 08, 2007
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Moto RAZR screen problems

Both screens (outside and inside) are not working properly. When I open the phone the inside screen is white. The outside screen is not working at all. The inside screen will come to if I close the phone and open it like three times. It is a little over a year old. Can you help me? It has never had water damage or been dropped.

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  • Expert 128 Answers
  • Posted on Aug 09, 2007
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Joined: Feb 05, 2007
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The problem is with ribbon (flex cable).Take it to a qualify technician is not an easy lob

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My Razr Screen Turns White After like a couple seconds. The inside screen is white the outside screen turns blue. Itll work for a couple seconds then it messes up. whats wrong?

Hello,

I think the problem with your phone is that, the flex on the screen of your phone is malfunctioning and will need to be replace.

The problem is common with flip and slide phones. The flex gets worn out as a result of constant opening and close of the flip or slide phone.

I would urge you to replace the flex and I am assuring you that your screen will display picture again. You might also be lucky to find out that the flex is not well fix, that is, it may have loosed contact.

If you cannot change the flex yourself, maybe you should take the phone to a local repairer within your vicinity, so that the flex can be fixed/replaced.

Take care.

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When you flip phone open inside screen stays white

Moto RAZR phones are notorious for this. Best thing to do - Get a new phone. Inside of the hinge, there is a sensor that detects if the phone is open or shut. When you open the phone, it still thinks its closed, so the screen stays white, and if im correct the outside display should still work. Pretty much not-fixable unless you know someone who can take it apart and re-position the sensor (will void the warranty)

Best thing to do....Upgrade.
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papdaddyz - replace both the LCD and teh flex cable.

bjantnymom - replaced the LCD screen.
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this i did find a guide to opening the moto up .

http://themotoguide.com/razrdisassembly.php

hope this helps you out.


riz.
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I use to work for Cingular Wireless and this happened often. Try opening and closing the handset a little forcefully. It should re-seat the screen onto the contacts. If that doesnt help, have it replaced since its new. Best of Luck.
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When you are looking at the RAZR, push the button on the right hand side. This should light up your outside screen to see the time when the screen is dark. Have you tried this?
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Motorola RAZR V3 Cellular Phone

Ok so when I close my phone I still see the time and my background picture but no light immanates (hope I spelled that right)from the screen if thats what your saying that's normal. Now as far as the inside screen if you dropped it the connection that lets the phone know it's closed may be jarred lose and offset (not sayin u dropped it)although you say it dims. When you close your phone the inside screen should turn white and then turn off just barely have your phone open to check, if it does this then the connection is working. And you need another opinion.
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