No, it's very likely a software configuration option on your phone.
Goto: "Start | Settings | Connections | USB to PC" and clear the checkbox "Enable faster data synchronization". Don't forget to restart your phone afterwards.
Having that option "enabled" makes for faster (Explorer-like) file-transfers, but disables "ActiveSync", making the device a normal "USB storage device" without the sync extra features. Disabling the options re-enables the "ActiveSync".
Grab your phone and the USB cable that came with it. If you need some additional help setting up and using your new phone, see Windows Phone 6.5 basics for more information.
Step 2: Download the sync software for your computer
Choose the sync software for your computer's operating system, which you can download here:
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i have the same problem which htc couldnt solve. my phone will connect, but not sync. tried it on vista at work and xp at home but didnt make any difference. orange are going to replace the phone. hopefully its a device fault!
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