Villeroy and boch toilet parts

The flush control panel normally comes off. You can then hopefully see inside. You won't be able to see much though as the cistern will be in the way...

Places to look for leaks are:
Soil pipe to pan
Cistern to flush pipe
Flush pipe to pan
Cistern overflow.

Type your location into this and it should give you some dealers in your area.
http://professionals.villeroy-boch.com/address/index.php?area=bk&L=en&tC=us

Your chain is probably metal that snags under the flap (verify by taking top off tank and looking) and you should switch to a plastic chain.


Easy just replace the flap that stops the water after handle is down and toilet flushes and also replace the chain that connects from handle to rubber flap. New chain should be plastic one so it can be reattached and problem is fixed. Should cost less then 5 bucks from Home Depot or Lowes. They can happily step you through the process. I should take about 2 minutes to install ...if that.


Remember to remove excess links of plastic chain with a pair of scissors. Its doesn't require a rocket scientist.

V & B US customer service number used to be 877-505-5350 it has been a while since I used it, but they were very helpful when I did. Hope this helps.

Ive only worked on one V&B in my years. It was about two years ago and I came up with this number 877-505-5350 it is or was their US number. Hope this helps.

V & B toll free number was 877-505-5350. I hane only worked on one in 25 years and they were very helpful. Hope this gets you in the right direction.

yes i can,,,he done the scews up to tight that hold then down and the move ment in them is cracking the screw holes out, undo the screws a little that hold them down and maybe put in some rubber washers as well,,,you only sit on them, its not a jig your doing
so they realy dont need to be done down tight only just to hold them thats all,

There are little toggle bolts hidden at the back underneath the seat. The location and the image is shown in this PDF:

http://www.villeroy-boch.com/fileadmin/picdb/produkte/bad/daten/XX/9955Q1.PDF

It's difficult to describe how to disconnect them but pretty easy to figure out just fiddling with them once you find them.

Good luck.

On this model am not sure if it come apart. But if you have a air compressure try and blow though it. when you have it off toilet. sounds like its dirt caught in it.
hope this helped. :)

It won't drain? Is the tank draining? Is the water turned off? Or is it just plugged up?