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Posted on Mar 04, 2017

Unable to setup outlook on gt-s5570

Hi, My name is Vijeth and I am unable to setup Outlook on my mobile GT-S5570. These are the steps I followed to set up the mail. 1) I clicked on "Email" icon in MENU and in the "Set Up email" section, I entered my email and the relevant password. The screen then says "Checking auto setup information". 2) Then it asks for the account type. I selected Microsoft Exchange ActiveSync. It then says "Retrieving Account information". 3) It then asks for the DOMAIN and after providing the correct domain, I check the "Accept all SSL certificates" . At this juncture, I click next and it says "Retrieving Account Information". 4) It then asks for Exchange Server settings and after providing correct Exchange server, I click on Next. At this point, it says "unable to Connect". I have tried with the same setup many times and I am still unable to succeed. The funny thing is that my teammate can setup his mobile with the same settings with any issues. Am I doing anything Wrong? It would be very helpful if some one can help me with this problem.

2 Related Answers

JaxPlanet

Jax Planet

  • 923 Answers
  • Posted on Aug 12, 2009

SOURCE: need to change user name and domain on Outlook email account

You cannot modify your existing ActiveSync partnership.
You must go into ActiveSync options on your phone and delete the partnership.
Note that deleting the partnership only deletes the copy on your phone. It will not delete the source mailbox on your server so don't worry.
Once that is done you can set up the new partnership with your new server.

I hope this helps.


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Vladimir Frolov

  • 2075 Answers
  • Posted on Mar 08, 2015

SOURCE: Samsung d980 dual sim how to get push email set up

Please make sure that you have data enabled on your phone!

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Hi alsandrt22...
I found this solution for your error code oxoooooa5 from Microsoft at this webpage:
http://answers.microsoft.com/en-us/office/forum/officeversion_other-outlook/outlook-unable-to-start-oxcoooooa5/1b0dc5af-1939-49a9-a535-a5d5fc738b70
Please take time to rate me
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Start Outlook in Safe Mode

Try the below mentioned steps.

Click Start > All Programs > Accessories > Run.

Type outlook /resetnavpane in the run window and click OK.

http://www.howto-outlook.com/faq/outlookdoesntstart.htm
Disable Add-ons
Did you try working in Outlook safe?

Try the following steps:
Click on Start > All Programs > Accessories > Run > Copy and Paste the following command in the open box and press Enter.
Outlook /safe
1. If Outlook safe works as expected, disable the add-ins for it using the following steps:

2. Click on File menu, click Options > Add-ins > Go button besides Manage: Com-in Add.

3. Check if there are add-ins listed, clear the checkbox to disable them.

4. Close the Office program and restart it.

5. Disable each add-in one at a time, restart the Outlook, and repeat the above procedure. If the issue reappears again, it will help you to determine which add-in is causing this issue.
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