I am asking this question for my son. His power went out and now his printer when you turn it on blinks blue and will do nothing else. Is there something we can do?
It seems there is a possibility of a problem with the printer itself, or perhaps the cartridges. You should first self-test the printer, using the instructions below. (Since we are unsure where the problem exists, we must do eliminative troubleshooting to rule out parts of the printing system. The self-test allows us to rule out software and the cable by testing the hardware by itself. Please note that this is not a "fix," but rather a diagnostic test to determine if your hardware is at fault.)
First, please disconnect and then reconnect the power supply on the printer and make sure it makes a setup noise when the cable is reattached. Will the printer perform a form feed with paper loaded when the gray button is pressed? If not, you can stop here and write back to let us know and we can give you further instructions. It's most likely, however, that the power-on and form-feed will work fine.
Next, try this printer self-test by following the steps given below:
1. Press the "Menu" button to escape "Photo Mode."
2. Press the "Down Arrow" until the screen shows "Print Test Page."
3. Press the "Select" button to print the Test Page.
4. The test is not continuous.
The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously).
Should this test fail, remove both cartridges and try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, you may have a paper jam, or the printer may require service.
Remove the paper from the printer and check for any obstacles (pens, thumbtacks, paper clips, etc.) or other obstructions. If you don't see any, disconnect the cables from the printer, turn it upside down and gently shake it to see if anything falls out. (Be careful to hold the cover shut during this procedure, and don't look up into the printer while you're shaking it.) In the event nothing comes out of the printer, you may require service to the printer. Stop here and let us know if this is the case, and we can provide you with further instructions.
If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.
However, you may have to clear the NVRAM to resolve this issue. Please follow the steps given below:
1. Press the "Menu" button to escape "Photo Mode."
2. Press the "Down Arrow" until the screen shows "Print Test Page."
3. Press the "Up-Arrow" and "Menu" Buttons at the same time.
4. Press the down arrow until the LCD displays "Clean NVRAM."
5. Press "Select" The LCD should display "Success" or "Failed"
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