Issue
The All-in-One is working, but the printed output is not straight on the page. It is skewed or crooked.
Solution
Follow these steps to resolve this issue:
Step one: Ensure that the paper is loaded correctly
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To make sure that the paper is loaded correctly, check the following conditions:
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The right side of the paper is even with the right side of the paper tray.
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The paper guides are adjusted to the edges of the paper.
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The paper is flat in the tray.
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Make sure only one type of paper is loaded in the All-in-One.
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Make sure the rear access door is securely installed.
Print a diagnostic page
If no identifiable problem exists with the paper or the guides, print a test diagnostic page to see if the unit is operating correctly. Follow these steps to print a diagnostic page:
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Load letter, A4, or legal unused plain white paper into the input tray.
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Touch the Setup icon on the display.
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Touch Tools .
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Touch Self-Test Report .
The HP All-in-One prints a Self-Test report, which might show the source of the printing problem.
Validate that the printer is within skew tolerance
Follow these steps to validate that the printer is within skew tolerance using the self test report:
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Fold the paper horizontally into half.
Look through the paper to see the single and double lines at the top and bottom of the page.
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The line over the single line and the line below the two lines should overlap exactly.
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The single line at the top of the page should fall between the two lines at the bottom of the page.
Step two: Clean the paper rollers
Follow these steps to clean the paper rollers:
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Turn off the unit and unplug the power cord.
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Remove the rear access door.
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Wipe the paper rollers with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers with your fingers to clean all the way around.
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Allow the rollers to dry completely, and then replace the rear access door.
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Plug the unit back in and turn it on.
Step three: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, service the product.
If this does not resolve the probelm I suggestsdownloading the HP Print Diagnoostic Utility:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114788&lc=en&dlc=en&cc=us&product=3204788
Trust this will be helpful. :)
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