Scan has gray on whole page - Lexmark X7170 All-In-One InkJet Printer

Run ink head cleaner routine. If you cannot the list make and model of printer. Thanks.

If this is also happening when you're printing from your computer, then it could be a problem with your printhead. Try to update the firmware of your printer. Just go to http://bit.ly/ghfW8H to download the firmware update.

After running the firmware update, perform a maintenance on the cartridges. To do that, on the control panel of your printer, press on Setup > Maintenance > Deep Clean Printhead.

If you still see the same problem and your printer is still under warranty, contact our technical support team to have the printhead replaced.

Your printer software is doing image detection.
You need to adjust setting on scan so it scans page and image detection is off.
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thanks

Although different scanner has different option still I am giving you the general method of scanning.
Put the photo on the scanner (photo face down touching the glass of the scanner) - look the cover is perfectly placed and no light is entering inside of the scanner. Now run the scanner software - select scan item as "Photo" (other options are text or documents etc), select the option "Color" (other option is Black and white or gray ). Select the resolution more than 200 dpi (more dpi will give better output), give path where the file will be saved after scanning or keep it default, choose the file type JPEG is better (other options may be BMP, TIF etc). First you get preview - look the expected scan output - if required you adjust or lace the photo on the scanner better way - then again get preview - if you are satisfied you may select the portion out of the whole preview page for scanning - now click scan. It will give JPEG file in the specified location.

This is usually happening on Windows Vista or Windows 7, the problem is the driver. Download file hpiscn.dll and copy it into the install directory, overwrite if it asks. This should solve the problem.

try to adjust properly the before scanning option

make it scan the whole page

if this not help tell me so i can help u further

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Jason,

If the whole page is covered with stuff that's not supposed to be there, and that stuff sometimes changes shape or color on each page. then you look to the DRIVERS and connection 1st. Corrupt printer memory can also cause this.

If the corruption tends to be consistent across print jobs and it's only on certain spots on the page, you can start to look for mechanical defects.

Can you describe in more detail?

change the drum unit
if the problem dos not solved clean the scan unit

maybe the scan unit need to clean first you most sure that the toner cartridge is original and new then start clean th scan unit reflector

Does your scanner software give the option to choose different modes...grayscale, color, black & white?? This sounds like it's scanning in grayscale....if you can change it to black & white, the background should remain white.