Brand new TomTom says no maps found after I tried to update

Not sure what you have done - but if this is a new device you are entitled to a free upgrade to the latest map which should fix yor problem. Connect device to your computer - Open TomTom Home - Click on Tools (at the top) - Select Latest Map Guarantee - this should download a new up to date copy of your map.

I had the same problem before on a TomTom GO 730. The free internal memory was too small to hold the updated map so installation failed (the download to PC was OK, the message is misleading).
It's a TomTom software bug to not check on the available free memory properly before the update process is started.
My TomTom device required a new software install from scratch. Remove any excess MP3 or unused voices before you retry the update.

I do some work with TomTom - it's possible that if something interrupted or went wrong during the install, the map could have been deleted. TomTom is aware of the problem and is working to fix it - if you are map-less, call support (866 486 6866) and we can work on getting you a new map.

I have a TomTom one xl and nothings free at TomTom. Maps cost $69.

This is from tomtom.com
Hope this helps looks like you haveto pay for map updates after 30 days, but I am not positive.


Application updates
We recommend always having the latest version of the TomTom application installed on your navigation device. This ensures you can use the latest features and improvements available for your device.

To check if a new version is available, connect your device to TomTom HOME and then click Update my device. For more details see www.tomtom.com/6133.
Latest Map Guarantee
Get one free map update if a new map version is released within 30 days of buying a new device.
Start driving with the latest map - guaranteed!
See What is the latest map guarantee.
Map Share™
Get daily map changes from the TomTom community.
In between map releases, you can make corrections to your map – such as road closures, and points of interest – through Map Share™ technology.
See What is TomTom Map Share.
Map Update Service™
TomTom regularly releases brand new maps that incorporate the latest changes to the road network.
With our Map Update Service you get every new release of your map over a 12-month period, from the equivalent of just €9.95 per quarter. That’s four new maps a year.
See the TomTom Map Update Service.
Single map
If you only want to update your map once you can buy a single map.
Buy a single map.

do you have tomtom one installed on tyour computer if not go to the tomtom website install that,hook up gps to computer if it says conect to computer ion the tomtom screen hit yes,then try update device

try doing a reset,hold button in for about 15 seconds,then try again if it still doesnt work try a hard reset,go to tomtom.com for instruction on hard reset

See the following options to update maps on your TomTom:

Latest Map Guarantee
Get one free map update if a new map version is released within 30 days of buying a new device.
Start driving with the latest map - guaranteed!

See What is the latest map guarantee.

Map Share™
Get daily map changes from the TomTom community.
In between map releases, you can make corrections to your map – such as road closures, and points of interest – through Map Share™ technology.

See What is TomTom Map Share.

Map Update Service™
TomTom regularly releases brand new maps that incorporate the latest changes to the road network.

With our Map Update Service you get every new release of your map over a 12-month period, from the equivalent of just €9.95 per quarter. That’s four new maps a year.

See the TomTom Map Update Service.

The problem is caused by a version mismatch between the Application version and the Map Version. They must both be the same. For example, if the TomTom has not had the application updated, but you updated the maps, the TomTom will not know how to read the file.

Make sure that if you are trying to use a version 815 map, that you are using a version 8.XXX application too. I had to upload two application version changes before I could read the new USA maps.

this problem just happened to me. i'd just bought my new tomtom one and tested it on the journey home. all was well and i was really impressed. that was until I got it home and went to update it to get the latest maps for my area. I installed all the software as instructed by the on screen prompts and downloaded the latest updates. i then went to turn the device on, and was greeted by a message stating ''no maps found!''

after almost two hours of complete frustration, i then tried probably the easiest solution anyone could think of:

First of all, connect the device to your computer and close down tom tom home. (making sure it isn't even open in the system tray).

Now, open my computer and find the device. it will be labelled as a storage device (mine was drive G). Open it up and find where the maps are saved to. Something like, UK and Ireland, or something similar relating the place you live. Once located, delete them manually.

Now, reopen tomtom home and go to tools. Click ''use latest map guarantee''. It will then download the maps again and install them onto the device.

Next disconnect using the option 'disconnect device'' from the device menu.

Finally turn on your tom tom if it doesn't automatically, and you should be back in business. This worked for me, after trying numerous way more complicated solutions I found in various forums.

Hope it works for you too!
xx