Buzzing tv after power surge

Hi there! My name is Kimberly and I form part of the Social Media Department with DISH. It is my pleasure to assist you. Please reset the receiver by unplugging it from the wall for 10 seconds. After 10 seconds please plug the receiver back in, allow it to power back on by itself, it will acquire signal and download the guide. If issue persists and you currently have the receiver's power cord connected to a surge protector, please by pass the surge protector and connect the cord directly to a wall outlet. If issue persists after performing this steps please email me at: [email protected] for further assistance. You can also contact us directly at: 1800-333-3474.

Kimberly Escobar
Social Media Representative
DISH L.L.C

Ryan, it sounds like there is a power problem going on with the receiver. In most cases we would have to replace the equipment, though there are a few things we can try first.

If the receiver is plugged into a power strip or surge protector, try bypassing that and connecting directly into the outlet. If it is already plugged into the outlet, try a different one if possible. You can also try unplugging it for about 15 seconds then plugging it back in.

If the problem persists, email me at [email protected] and I would be happy to see about getting a replacement receiver out there.

Tommy Faust
DISH Social Media Representative

rdjennings10,

It does sound like there could be a power problem with the receiver. The Dish Pro Plus LNB won't cause any issues with that receiver. If the receiver is plugged into a power strip or surge protector, try plugging it directly into the wall. If it is already directly into the wall, try a different outlet if available.

If the problem persists, we will have to replace the equipment. You can reach me at [email protected] to get that taken care of.

Tommy Faust
DISH Social Media Representative

Have you tried plugging it in without the surge protector? I would wager that either a) the surge protector needs to be reset/turned on and off depending on the model or b) either your TV and/or surge protector have been damaged by the power surge.

Try plugging the TV straight into the outlet and see if that helps.

Beverly Gobin,

It sounds like the receiver may be power cycling. Try bypassing any power strips or surge protectors and plug directly into a wall and try again. If the problem continues, if possible try another outlet.

Send me an email at [email protected] if the problem continues since the receiver may need to be replaced.

Tommy Faust
DISH Social Media Representative

I'm sorry to hear your DISH Network 311 receiver is not working, in order to further assist you can you please provide me with additional information? For example, was it working and has suddenly stopped working? Does it power on, can you see a light on the front of the receiver? Is it plugged directly into a electrical outlet on the wall, or is it plugged into a power strip/surge protector? If it is plugged into a power strip/surge protector please attempt to bypass and try plugging the receiver directly into the electrical outlet. If you'd like you can post a response if you have additional information to provide or need further assistance. I hope this helps!
-Kirstie DISH Network

Hello tsaucier, my name is MichaelHurst with DISH Network. Is your receiver plugged directly to the wall outletor to a surge protector/power strip? Unplug the DISH receiver for 10 secondsand plug back in. (It may take up to 5 minutes for the reset process to becompleted). Ifthereceiver is currently plugged into a surge protector, bypass the surgeprotector and plug the receiver directly into a wall outlet. If you are stillhaving issues try another outlet. If this doesn't remedy the issue then thereceiver will have to be replaced.

I'm sorry to hear about your DISH Network DVR-625 receiver. If you don't mind me asking & to allow me to further assist you, what exactly do you mean by "dead unit"," For example, was it working and has suddenly stopped working? Does it power on, can you see any lights on the front of your receiver? Is it plugged directly into a electrical outlet on the wall, or is it plugged into a power strip/surge protector? If plugged into a power strip/surge protector, please attempt to bypass by plugging the receiver directly into an electrical outlet- if plugged into an electrical outlet please try a different outlet. I hope these few tips may help but if not and you need further assistance please feel free to contact me @ [email protected] :)
-Kirstie DISH Network

hi zackmann37! I will be glad to assist you on this issue. 1st lets try to isolate the problem, unplug the power of you dvr receiver from the power strip or surge protector and leave it unplug for 1min. after 1min, plug in directly to the power outlet not on the power strip or surge protector. Why? some of the power strip does not give the 100% current needed by the dvr system thats why its malfunctioning, it gives the 100% power voltage but not the 100% current. then let the dvr reboot by itself once its rebooting you will see attention 015 then it will go on a progress until it download the programming guide and you got you tv shows, observe it until the next morning, leave the dvr plug in directly to the wall, now before you sleep, turn off the receiver by pressing the power buttonon the remote to turn off the green light. once you wake up in the morning, press the power button and the green light and the amber light will turn on and it will show your program, but if the problem still exist, you need to call on 1-800-333-3474 talk to dish tech support and tell them that you need a replacement receiver, you have a dvr lost of function. pls feel free to get in touch if you have any query

the 622 receivers are very sensitive to static electricity build up, if you have been through more than two receivers i would demand having a technician come to your home to check grounding of your dish system, while he is there he will also check the grounding where you plug the receivers in, i suggest not using any surge protectors/power strips and, as debmaldo did, try different outlets, if you have a very high end surge protector, it should be okay but for troubleshooting purposes try a different wall receptacle