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there is a possibility that you need to just the print head assembly, if when its at close position, the print head is far from the sensor.
With the print head is open, you will see 3 screw on the left, louse them and adjust all the print head mechanism, up and down some milliliters tie the screws again, close the printhead , try again and see if errors desapeer
Printing from an Internet Browser can cause this result if you have not set the margins, footers, and headers. File ' Page Setup Change all margins to 0.01 (or as close as possible, it may override you) and all SIX bars below that to Blank or Empty.
Print configuration from both printers and compare. Print config- Hold cancel button 10 sec. while power on. Check Resolution parameter. 203dpi=8MM Full , 300dpi=12MM Full. Sounds like perhaps they are different dpi.
Download the ZM400/600 Quick Reference Guide on the right hand side of the page. They have a diagram on how to load labels. There should also be one inside the printer - printed on the back wall...
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