Usually it's the electrical wire in the back that touched the metal part of the stove and made a short. Check the back of your stove and you'll see a black mark by the electrical wires. To correct that, unplug your stove and cover the wire connector as well as the uncover part of the wires with electrical tape, that would resolve your problem.
Good Morning Stephanie - Typically you may locate the model and serial number in the storage drawer, on the right side. Based on the symptoms you are describing, you may either have a communication error from the main control board or a faulty bake and/or broiler element. If resetting the unit did not solved the issue, at this point I would personally contact a professional to accurately diagnose the range to determine the root cause to reduce the risk of unnecessary parts.
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