Some phones light up but there is no ringing...

If there is a Dnd butto programmed, it will be located on the top right hand side. By pressing the do not disturb button the ring wil be abbreviated. otherwise it you will have to go into the phone system programming to make that phone not ring.

You would have to go into program mode.
Program 81 would do the trick.
Tony
Ameritel
732.477.7733

If you have a multi line setup, you have a phone router. Have your phone company come in and program it for you.

You would have to go to port 005 and prog 81.
[email protected]
Tony

http://toshibasets.com/uploads/Strata_DK_user_guide.pdf

Is the caller being transfered to the ext or is it on incoming calls?
Tony

Someone had put something in the closet that bumped the phone line going into voicemail system and it was loose.

do all of the lines appear on all the extensions? if so, the procedue is fairly complicated, you need to go into the programming on port 05, then go into program 04 and get all of the port numbers for each extension, then in program 81-89 you need to select each when you want the co to ring, in either day 1,2 or 3, and complete for each co line that you want to ring

It's not as easy on this sytem as many other's. It will depend on your main control unit so you need to know what Toshiba system you have. It may depend on the software version as well. The part number of the phone will not help because it can be used on many different Toshiba phone systems.

Your voice mail may have broken. If it's based off a hard drive the hard drive may have died on you. You may need to get a local company to come out and troubleshoot the problem.