Try inserting a(n) SD chip into the player and then try restarting. If it gets stuck on the refresh database screen, plug it into your computer. It's the only thing that unfroze my e280.
What I would recommend you to do is to format the device...Keep in mind that formatting the device will delete everything you have in that device....if that doesnt work...go to the sandisk website and download a firmware upgrade for your device...I am sure that will take care of the problem you are having...
Thank you
Computerrep
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How do I format it?
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