Cant get files recognized

I am having the same problem. My Emo got corrupted, and had to reformat it.  It lost all of the original information on the partition that you can access from the computer.  Reformatting doesn't erase the firmware, but nowhere can you search for an answer to put the necessary information back on the partition to let the files be recognized by the Emo.  If you did the same thing I did, then the only thing I can suggest is going to www.trekstor.de/en/ and going the the support section.  You can tell them the problem you are having and have them try to help you out (I'm going to do the same soon) so you can get the files to be recognized.  You are not alone, as I have seen many other people with the same problem.  The manual says to format the Emo in Fat32 format, but noone should have to do that nor should even try to, unless it has become corrupt like mine did.  The manual should warn that formatting should only be done if the system has become corrupt and unrecognizable to your computer, not at the beginning of the manual making you think that you have to do this to be able to use it.  I have more of a problem because the firmware version on the Emo is more up to date than that of what you can find at the Trekstor website, which doesn't make sense.  I wanted to update the firmware to see if would set the Emo to factory settings, but don't want to go to an older firmware.  Anyways, hope this helps, and good luck!