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The compartment is glued shut. If you do force it open, you'll find that it is empty. No batteries have been wired into the battery compartment. It must have been used in another model - but not this one.
Here is some info that should be helpfull to you: Standard Business HoursMonday - FridaySaturday
9 AM to 7 PM Eastern Time
11 AM to 5 PM Eastern Time
6 AM to 4 PM Pacific Time
8 AM to 2 PM Pacific Time
Mattel products, including Hot Wheels, Barbie and Polly Pocket: In the US and Canada: 800-524-8697
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