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Possible Cause 1: The print ribbon has broken or is not installed.
Solution 1: Trim the broken ribbon evenly and tape the cut end of the ribbon to the ribbon on the take-up spool. Install the ribbon cartridge. NOTE: Do not switch take-up spools when fixing.
Possible Cause 2: If the ribbon type is K or KT, the print ribbon is at the end of the roll.
Solution 2: Load a new roll of monochrome print ribbon.
Technical issues:
•If you have recently changed edge-to-edge settings using the SmartDriver, printing might be too close to the edge of the card. Change edge to edge settings.
•You might have moved the print ribbon while the printer power was off. The next card will print correctly. The printer is designed to allow you to fix problems while the printer power is on.
•If the print ribbon is stuck to the card, the Intensity setting might be so high that printing causes the ribbon to stick to the card. Lower the Intensity or power setting.
•The card design might be longer than the card size. Change the card design to be less than or equal to the card size in the long direction (3.37 inches or 85.60 mm).
•Printing might not be positioned properly on the card. Change the "Left/Right" position of printing (using the SmartDriver) so the printing begins and ends on the card.
If you're trying to print using Direct Thermal and you have a ribbon installed, the sensor will set off that alarm. If you WANT to print using direct thermal, remove the ribbon.
If you want to print using ribbons change the Print Method in your front panel setup to THERMAL TRANSFER.
PR-01726 Ribbon Out
Out of print ribbon.
Possible Cause 1 : The print ribbon Cartridge is empty.
Solution 1 : Reload the print cartridge. Change the cleaning sleeve and replace the cartridge in the printer. Run a cleaning card as soon as printing is completed.
Possible Cause 2 : The printer ribbon is not loaded correctly.
Soultion 2 :Load the printer ribbon correctly and then close the cover.
Possible Cause 3 : This ribbon has been completely used.
Solution 3 : Use a new roll of ribbon.
Tips for Success
* When this message appears, replace the old ribbon with the new ribbon of the same type. The printer has already prepared the card data for this ribbon type. You can change the colors of monochrome ribbon (such as from dark blue to gold).
* If you must change the type of ribbon (such as (YMCKT to KT) when this message appears, install the new ribbon, cancel any cards waiting to print, and change the ribbon type settings. Finally, return to the card creation program to send the card data to print.
* If the ribbon was repaired, the wrong take-up spool was used. Repair the ribbon again, using the correct take-up spool.
If you cannot fix the problem contact your service provider for assistance.
you can change which ribbon type is installed in the printing preferences of the printer driver. make sure you have the right ribbon type selected. CYMTKO vs. CYMTO, etc.
There is also a button that will auto detect the ribbon right underneath the pulldown menu.
this machine use the thermal pressure to press out ribbon and card,
so you need check
1) your new installed ribbon is original parts or fake one
2) check again your ribbon install at properate possition and move normally when printing, or reinstall it.
3) check if there is any gap which will lost the presure balnace betwwen printer head and pressure base.
just give you some idea, send any question please
hope you fix it.
The print solenoid plunger has a plastic cap on the end of the plunger it is probably broken. They are available but you need a bit of mechanical ability to install.
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