Brand new drill just out of box. won't turn on and forward/reverse switch is loose. Can't lock either side.
The switch (PN: N089938) for your drill costs between $75 & $80, so:
If by "brand new, just out of the box" you mean you just bought it, bring it back to where you got it and exchange it or get your money back.
If by "brand new, just out of the box" you mean you bought it, it sat somewhere for some time and you're just now using it, check to see if it's still under warranty so you can get it fixed through that.
If it's out of warranty, you'll have to buy a switch to fix it. They're available on sites like www.ereplacementparts.com.
SOURCE: Dewalt dw511 hammer drill won't hammer, only
The hammer inside the drill head are most likely damaged ans/or broken, it is likely the best thing to do is just replace the tool.
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