CE-02 error code when scanning on SHARP MX-M550U copier

When you say scanning to an IP address do you mean like Sharpdesk? Usually it means an IP address has changed.

Network Error CE-02 - this is where the machine cannot communicate with the SMTP Gateway / Mail Server for scanning. Check that you have a connection with the network and that you have the correct SMTP I.P address.

If you are using a host name for the mail server make sure that you have configured the DNS entries correctly.

Hope this helps.

You need the Sharpdesk Software CD and you will have to install it in order for the scanning function to work.

You didn't tell me enough about the problem. Are you trying to scan from a PC or to a PC? The problem is that the network address changed when you moved the printer. You can fix this by correcting the network address

Ah, the dreaded CE-00 and CE-02. This is a networking problem!!

It means the IP address stored in the copier for the computer you're trying to scan to is old and stale!!! That workstation got its IP refreshed by DHCP and your copier has been left in the dust!

To refresh the workstation's scan profile information in the copier either:
1) Reboot the workstation, or
2) Find the Network Scanner Tool icon in your tray, right-click on it, find Automatic Profile Update, and click on Update Now.

Also check the webpage and make sure that if you're using DNS for name resolution that you have the correct and working DNS IP's!!

1) Check that the Network Cable is
inserted properly.
2) Check that the connected network
supports TCP/IP protocol.
3) Check from the Web Page that the
Primary/Secondary E-mail Server
Address or the Destination FTP server/
Desktop PC address are properly set.
4) If the above address is described with
Hostname, check that the DNS server
is properly set.
5) Check that the SMTP server/FTP
server/NST causes a trouble or not.

the FTP server cannot be found. This is a network error. If it is connected to a network, check with your IT person to set up the FTP server.

the ce-02 code is just a communication error it general in nature so you could have a couple different issues going on

Check your primary and secondary dns entry.Also a return admin address is required.
Regards Ed

Have you setup your smtp address on the machine? From any workstation in the same network open your web browser. Key in the IP address of the mfp copier. Goes to network setup and key-in your smtp address.