I replace the posi-temp cartridge in my shower today, and when the handle was in the off position (down, 6 o'clock) there was water flow. water was flowing from down position to up position . water was off in the up position (at 12 o'clock), and hot water to the left (9-12 o'clock) I asked for some advice, and they suggested that I remove the cartridge, replace it with another one but turn it 180 degrees. when i did this, i ended up with the same results. How do i get my water to turn on and off in the correct positions? thanks
Put your cartridge back the way it was originally. By rotating 180 you reverse the hot and cold. Leave the handle and plastic adapter off. Turn on your water supply and turn valve with the plastic adapter until the water is shut off. Remove the adapter and install it with the set screw for handle facing down. Put your handle back on and that should take care of problem. (I did the exact same thing as you today....small world)
SOURCE: Upon installation of a one handle Moen shower
you need to adjust the little gear like..plastic part under handle..plus hot water must be on so that the pressure is balance..the cartridge also needs to be adjusted so water is off on off position
SOURCE: leaking shower/tub faucet, looking for replacement
Call Moen directly. They will ship what you need to your door, for free.
Remove the handle and see if it will turn off without the handle and if it will reposition the handle alignment and your good to go. If no the cartridge will need to be replaced.
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This is a common issue. You can see a good animation on replacing your cartridge and reversing the Cold/Hot funstion Here:http://www.moen.com/consumer-support/ins... . The animation on reversing the Hot/Cold is at the end of the replace cartridge instruction.
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