My new scale lights up 0.0 pounds; however, when I step on the scale to weigh, I get an "ERR 1" message. It never shows increasing numbers or my weight.
The troubleshooting guide refers only to an ERR 2 message. Advice much appreciated!
This is a reply I received from Taylor customer support. I have followed this procedure enough times to wear out the original battery and still get the Err 1 message. You may have better luck.
Thank you for your e-mail. The reboot below may clear the error from
your scale. You may need to do this several times to completely reboot
the system. Please let us know if you have any questions or continue to
display the Error.
1. Remove the battery from the scale
2. Set the scale on the floor without the battery in place.
3. Stand on the scale for 10 seconds (still without the battery)
4. Carefully replace the battery without turning the scale on.
5. Using only one foot, tap the scale or apply just enough pressure to
turn on the display. (It should show dashes or zero's) IMMEDIATELY
REMOVE YOUR FOOT.
6. Let the scale turn off
7. Step on the scale for a weight reading
Regards,
Linda DLT
Consumer Relations
Taylor Precision Products
& Salter Housewares
2220 Entrada del Sol, Suite A
Las Cruces, NM 88001
Toll free - 800-289-0944
866-843-3905
Direct - 575-526-0944 ext 3172
I tried this several times, but it didn't work. I may have more success doing a rain dance during a full moon.
I have the same problem the scale shows 0.0 when I get on it.
I followed the directions above but I was not able to correct the problem.
One bit of information. I had an EE error displayed the last time I weigh myself.
After that I changed the battery and I have the 0.0 error ever since.
I gather that this may be a diagnostic error indicating that there is something wrong with the microcontroller. Who Knows.....
It worked like a charm! Thank you
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Scales show off as much a ten pounds and will give different reading each time you get on them. Put in new battery and didn't solve problem
Se cayeron las tapas negras de la bateria
My daughter apparently liked them well enought o buy 2 of them. the first one had a dead battery, which i replaced with the one from the broken. the other one is just dead, even with a new battery from radio shack.
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Ditto
I get the same Err1 message. Can't find solution.
When I step on the scale the readout says Err.
Err 1 -- how to resolve???
scale shows err
The battery on my taylor scale model #5768f was replaced and it wont work now, and I did get the right batter for it.
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