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Are you out of soap? Does the pump go freely up and down? If the pump goes down a little and then stops its probably clogged. If this is the case just get a long piece of notebook wire and slide it through the pump and it may unclog it. Really a soap pump is a very simple set-up. Suction from one end brings the soap through the tube and out the actual dispenser. Hope this was helpful:)
The pump seal o-ring has gone or is going bad really common problem with all of these soap dispensers just buy a new one the parts and time to fix it are not wroth the time and money.
Make sure the clear tube is inserted into the pump head properly.Make sure the tube is not kinked. try filling the bottle full of water and try pumping the water out first. Sometimes the dispenser gets an air lock and takes a bit of continuous pumping to get it to work
I have the same problem after just about 6 months of use. I have checked to make sure it's full of soap, before you ask...I've run hot water through it while pumping and had success in pumping just water out. Then when back in the soap, nothing happens. Soap comes up about half way into the tube and sits. I now use it as a soap dispenser, dip stick style.
Try pumping it and covering the hole with your finger until pressure builds. This usually works. Soap is heavier than water and it takes a little longer to move up.
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