Some products require time to turn on. These products
might or might not give feedback in the form of blinking light(s).
Wait a minute for the power light to turn on before proceeding to the
solution.If your product does not respond when you try to print, press
any button on the product to wake it from power save mode. Wait for the
product to initialize, and then try to print again.
Try the following
solutions in the order presented to resolve the issue. When one of the
solutions resolves the issue, there is no need to continue
troubleshooting.Solution one: Press and quickly release the Power button Press and quickly release the Power button (
) to start a Power On/Off cycle.
Do not hold down the button Figure 1: Press and quickly release the Power button If you press and hold the Power button too long, the product might turn
on and then off without restarting. If this happens, press and quickly
release the Power button (
) again.If these steps
resolved the issue
, you do not need to continue troubleshooting.If the
issue persists
, continue to the next solution Solution two: Check the electrical connections and outlet Unplug the power cord from the electrical outlet, or the power strip or surge suppressor Carefully inspect the power cord for visible damage.If the power cord or power module shows any damage, contact HP to replace the power supply. Disconnect the power supply from the rear of the product.Wait at least 30 seconds, and then plug the disconnected power supply
into an electrical outlet. Do not use a power strip or surge suppressor.If the green light (LED) on the power supply does not light up, contact HP to replace the power supply.Reconnect the power module to the product. Press and quickly release the Power button (
) to turn the product on.If the product still does not turn on, connect the product to an electrical outlet in another room, and then
quickly press and release the Power button (
) to turn the product on.If the
product turns on
, the electrical outlet in the original room caused the issue.If the
product still does not turn on
, continue with the next solution.Solution three: Check the USB cable Disconnect the USB cable from the rear of the product.
Figure 2: Disconnect the USB cable from the HP product Press the Power button (
) to turn on the product.If the
product turns on with the USB cable disconnected
, replace the USB cable If the
product still does not turn on
, continue to the next solution.Solution four: Check the battery If your HP product has a battery, follow these steps:Check the battery light. If the light is red,recharge the battery.If the battery light is still red after recharge, replace the battery.
Figure 3: Removing a battery (example only) 1 - Slide the battery release slider in the direction of the arrow 2 - Remove the battery Instructions for recharging and replacing a battery are available on the HP Web site.Solution five: Replace the power supply If
you have completed all of the troubleshooting steps and are still
experiencing a problem, contact HP to replace the power supply for your
product
Solution six: Service the product If you have completed all the preceding steps and are still experiencing a problem, service the product
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