Problem Printing Sheet Paper with the Epson 9800

Check for any small paper jam. Check the rollers, also use an alcohol swab to clean the rollers and check for ink leaking. Check you ink pad, it could be time for a new one.

you have to chose sheet paper before sendding the print command.

Put in one sheet at a time

Below is the sheet Capacity for your machine. As you see it depends on the type paper you are using. This came from the 8400 information center. Other 8400 Documents & Manuals are here.


Sheet Feeder Capacity
Paper type Load up to this many sheets Plain paper Approximately 120 sheets Epson Bright White Paper Epson Presentation Paper Matte Approximately 80 sheets Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi-gloss 20 sheets Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double-sided Epson Photo Quality Self-adhesive Sheets Epson Iron-on Cool Peel Transfer Paper 1 sheet


Good Luck

I have this problem as well...any solutions?

I had the same problem, same printer. So with a little checking I found a solution. The paper has to be fed through the single page paper feeder. (See manual to setup. Can be downloaded from Epson.) Select manual/roll in the page setup section when you're ready to print. For instance, I was using 8.5 X 11 velvet, so select letter > then subset of roll/manual. After doing this velvet and other specialty paper profiles were selectable.

Set the roll size to 44 inch, set your left margin to 0 (in your preprint software), experiment. With margins set at 0, using Onyx Productionhouse 7.3, the 9800 will print approx 41.8 inch image on 42 inch roll 43.8 on 44, etc. This is considered borderless printing. No matter what size roll you tell the printer it has in it, it will print to about an eighth to a sixteenth of an inch short of the paper's actual edge (that's the left side of the roll paper coming out of the printer - the right side of the print). If you load, for example, a 36 inch roll, tell the printer its a 44 inch roll, and send a 40 inch wide print, with a left margin of 0 it will print around 35.8 inches, cutting off the image just before it would overprint and get ink on the machine (1/8 - 1/16inch before the edge of your 36 inch stock). It is possible that these tollerances will be different depending on what software you send your images with... hope this helps!

This is a workaround - I too need a definitive answer. Symptom: black dotted vertical line 1/2 to 3/4" from leftmost image edge. I have begun adding single vertical line to my prints .25" from the left edge of the paper to force the "dots" off my print - this seems to have the desired affect, but it does not answer the cause or provide a true remedy (it will save many of your prints while we wait for complete solution). dkh

hi there, your problem is in page setup. make a custom size and it will print inside your paper sheet. ty

Hi Fruitless, Last night I was tearing my hair out trying to get my R1800 to accept some Hahnemuhle Satin 310, and it was just passing through and passing through. About once in 20 trys it would finally print. I was in the middle of making up my own paper profiles for this lovely paper. Anyway, I gave up at about 1:30 am, and went to bed. Today I resumed my attack, and guess what fella, there is a solution. Pass this on to everyone. You did not say what version of Photo Shop you were using. I just got my CS3 a week ago, and if you are using it, you can open a photo for printing. Go to Printing Preferences Dialog Box, > click on Maintenance Tab, and then click on the Bottom button that is labeled as Printer & Options Information. The Printer and Options Dialog Box opens, and there at the bottom is a box that says Thick Paper right beside it. Select or check this box and enjoy yourself thereafter. I did not see this in the User's Guide, but knew there had to be an answer to this problem somewhere. No problems ever since. Best of luck.