My printer show Laser Error message not corrected by the troubleshooter's advice (turn off, wait 10 sec than turn on)
From the service manual:
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Check the Laser Unit for correct
installation.
Is the Laser Unit correctly installed?
Go to step 3. Reinstall the
Laser Unit. Go
to step 2.
2 Cycle the power.
Does the error still occur?
Go to step 3. Complete.
3 Check the wiring harness connectors
P/J40, P/J41, P/J411, and P/J412
between the MCU Board and the Laser
Unit.
Are the connectors securely
connected?
Go to step 5 Reconnect the
connectors. Go
to step 4.
4 Cycle the power.
Does the error still occur?
Go to step 5. Complete.
5 Replace the Laser Unit (page 8-31).
Does the error still occur?
Replace the
MCU Board
(page 8-59).
Complete.
An internal error has occurred. Turn the printer off and on. If the problem is still there the laser needs to be replaced. If the machine is less than a year old then the machine will be fixed under warranty.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response
Thanks, Joe
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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Laser error 061-370, can I solve this problem ?
I too have this problem which has appeared today on my Phaser 6125. I've turned the printer off, waited the instructed 10 seconds, and turned it back on again. everytime I do it, it prints the Printer Settings sheet quite happily, and then lapses into the same Laser Error 061-370 message and stops working.
So far I've found Xerox and their website most unhelpful.
Any one got any ideas?
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