system 32 rundll.exe b> To resolve these problems, follow these steps: Restart the computer in safe mode: Restart your computer. While your computer is starting, repeatedly press the F8 key on your keyboard. On a computer that is configured to run under multiple operating systems, you can press the F8 key when the
Boot menu appears. When the
Windows Advanced Options menu appears, select an option, and then press ENTER. When the
Boot menu appears again, and the words "Safe Mode" appear in blue at the bottom of the screen, select the installation that you want to start, and then press ENTER. Open
My Computer, and then open the
C:\Windows\INF folder. Right-click the
sr.inf file, and then click
Install. When the installation process has completed, restart the computer. If you continue to experience one or more of the problems that the "Symptoms" section describes after you have completed the previous steps, restart the computer in safe mode, and then reinstall Windows XP SP1a or install the latest Windows XP service pack.
To obtain Windows XP SP1a, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=0136e5f8-1684-4202-b2d0-c6a43430f12a&displaylang=en (http://www.microsoft.com/downloads/details.aspx?FamilyID=0136e5f8-1684-4202-b2d0-c6a43430f12a&displaylang=en) For additional information about how to obtain the latest Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:
322389 (
http://support.microsoft.com/kb/322389/) How to Obtain the Latest Windows XP Service Pack
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