Need software, drivers etc., or installation CD
Just go to Dell support and enter the number from "service tag" info from the back of the unit. Avoid the "Playsforsure" it was 'buggy' and is no longer required by Windows Media Player.
SOURCE: Dell DJ won't reload or reboot
I would first suggest reformatting the DJ from Rescue Mode, and then try reloading the firmware from here: http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R107735&SystemID=PDA_MP3_DJ_2&servicetag=&os=WW1&osl=en&deviceid=9420&devlib=0&typecnt=0&vercnt=3&catid=-1&impid=-1&formatcnt=1&libid=31&fileid=139674 If neither of those work, it may be time to look into some repair options. John Dell Customer Advocate
SOURCE: Dell DJ 20 Installation Software
Go to Dell.com enter service tag # and look for manual. It is on the website.
SOURCE: HOw do i install the dell software dor my Dell DJ
Go to dell.com and enter the DJ's service tag ID on the back of your player on the support section. It will give you a list of drivers and software that you will need for your DJ. If you are running Vista, download the XP drivers. They will work fine.
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